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Grandfather Plans - Can we get a guarantee


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#1 OFFLINE   bitCollector

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Posted 25 November 2013 - 02:56 PM

First off, thank you for putting existing users on grandfathered plans that allow us to continue paying the original cost.

 

But, can you please provide us with a guarantee that this will continue forever (well, as long as (i) we keep paying for our existing subscriptions at the original price point, and (ii) that bitcasa is still in business).

 

As without this, the service becomes unusable for existing users.

 

As a grandfathered user, currently I can keep adding data to my drive without worrying about the amount of data stored.

 

Therefore increasing the amount of space used.

 

But if at some point in the future you say no you have to upgrade to a hugely inflated price, and I can't afford it then all my data is, how shall I put it, basically "stuffed"

 

I need a solid guarantee from Bitcasa, that the grandfathered accounts will exist for the lifetime of the subscriptions.

 

(I could have added this to the "Clarification Please on The Linux Client and Grandfathered Plans" post, but this is just about the grandfathered plans, not the linux client. I just want to be sure that my existing account is 'safe' for the future)


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#2 OFFLINE   l.charlles

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Posted 25 November 2013 - 03:21 PM

I also want to have that assurance. that will not erase my data and this service will always continue Upright ... of course with the new plans he should gain much more to give us assurance .... This service is the only one that has plenty of room and an affordable price, which was what attracted me when I decided to sign in premiun... sorry the bad english :P


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#3 OFFLINE   smorloc

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Posted 25 November 2013 - 07:43 PM


Bitcasa is NOT the only service that is offering unlimited storage for a low price. There are at least two other that I am aware of. (I don't believe I am permitted to name them, so I won't...)

I also want to have that assurance. that will not erase my data and this service will always continue Upright ... of course with the new plans he should gain much more to give us assurance .... This service is the only one that has plenty of room and an affordable price, which was what attracted me when I decided to sign in premiun... sorry the bad english :P



#4 OFFLINE   titan

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Posted 25 November 2013 - 09:37 PM

Bitcasa is NOT the only service that is offering unlimited storage for a low price. There are at least two other that I am aware of. (I don't believe I am permitted to name them, so I won't...)
 

Then again... would you really trust another "unlimited storage" group after the way this was handled here? Should probably smarten up more people to the fact that offering unlimited plans is really not going to work, just like the guy who pretty much ran Mozy told Tony back in January, that he would have to back out of. Granted, I am of the belief that Tony was on the road out around March-April as he did zero pr for Bitcasa after February, that I could find. So this pretty much is all this new ex-zynga guys doing. Tony seen the future and got out when he could before he had to kill his baby. New guy took over and is now killing our chances of keeping our files somewhat safe.

 

Alas, they can break their deal with us at any moment. Just like I asked the customer support "Jesse" six months ago; "I'm afraid that one day I will wake up and Bitcasa will no longer be here." I am worried that one day I will wake up and I'll be stuck having to fork over large amounts of cash for access to my data.


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#5 OFFLINE   gorman

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Posted 26 November 2013 - 01:46 AM

I already asked the same questions. I hope that they will get proper answers here.



#6 OFFLINE   lairdb

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Posted 26 November 2013 - 08:06 AM

Bitcasa is NOT the only service that is offering unlimited storage for a low price. There are at least two other that I am aware of. (I don't believe I am permitted to name them, so I won't...)
 

 

I haven't found another that allows mounting as a drive letter or SMB share, though, have you?  There's at least two that offer WebDAV, but the performance is prohibitively awful.


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#7 OFFLINE   Kyle

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Posted 26 November 2013 - 11:45 AM

@bitCollector: Our new subscription structure was designed for long-term sustainability, and takes into account that there are users on our old Infinite plan. As long as your account remains active and in good standing, it will be unaffected by this pricing change.



#8 OFFLINE   okko

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Posted 26 November 2013 - 11:49 AM

Being a devil's advocate, and maybe arguing semantics, but you say this pricing change.  That doesn't encompass future pricing changes........

 

 

Kevin


Gipcasa user since February 2013

Current usage is 3.6 TB and falling....... 


#9 OFFLINE   Kyle

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Posted 26 November 2013 - 11:57 AM

@okko: Someone can find loopholes in anything I say, or simply choose not to believe me. If you discover a wormhole that allows you to travel 20 light years into the future, and for some reason at that point we can't provide Infinite storage for the price you're paying, we may have to talk. At present, the fact of the matter is that we don't see any reason why we would have to change the price you're paying at any point down the line.


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#10 OFFLINE   okko

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Posted 26 November 2013 - 01:30 PM

Okay, Kyle, fair enough. I will take it for face value, and thanks for your responses to the myriad of questions regarding this.

Kevin

Gipcasa user since February 2013

Current usage is 3.6 TB and falling....... 


#11 OFFLINE   stoneagency

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Posted 09 December 2013 - 09:55 AM

Thanks Kyle for the explanation:

 

You have probably already discovered that there are some people who simply need a windmill to joust

 

Quinto



#12 OFFLINE   McGroarty

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Posted 13 December 2013 - 09:25 AM

Whether it's Bitcasa, a NAS in your closet, or your desktop hard drive, keeping only one copy of your data is risky. If you believe you'll be stuffed if any one of those goes away, isn't the cost of a spare hard drive or two for backups worth the trouble? Asking for an iron clad commitment in a forum post may be reassuring, but it's unlikely to change anything.


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#13 OFFLINE   Darkgatekeeper

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Posted 2 days ago

I have only 3 weeks to remove my data from bitcasa. With a download speed of approx 700 kbyte / second. on a Fibre Internet connection with approx 10-11 MByte (!!!) per Second. I am a paying customer. This sucks 100%. Also bitcasa behaviors sucks. Sorry for the hard words. Full stop.

Everybody paying customer should stop using this service. my 2 cents from Europe.
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#14 OFFLINE   LiKenun

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Posted 2 days ago

First off, thank you for putting existing users on grandfathered plans that allow us to continue paying the original cost.

 

But, can you please provide us with a guarantee that this will continue forever (well, as long as (i) we keep paying for our existing subscriptions at the original price point, and (ii) that bitcasa is still in business).

 

As without this, the service becomes unusable for existing users.

 

As a grandfathered user, currently I can keep adding data to my drive without worrying about the amount of data stored.

 

Therefore increasing the amount of space used.

 

But if at some point in the future you say no you have to upgrade to a hugely inflated price, and I can't afford it then all my data is, how shall I put it, basically "stuffed"

 

I need a solid guarantee from Bitcasa, that the grandfathered accounts will exist for the lifetime of the subscriptions.

 

(I could have added this to the "Clarification Please on The Linux Client and Grandfathered Plans" post, but this is just about the grandfathered plans, not the linux client. I just want to be sure that my existing account is 'safe' for the future)

 

 

@bitCollector: Our new subscription structure was designed for long-term sustainability, and takes into account that there are users on our old Infinite plan. As long as your account remains active and in good standing, it will be unaffected by this pricing change.

 

 

Being a devil's advocate, and maybe arguing semantics, but you say this pricing change.  That doesn't encompass future pricing changes........

 

 

Kevin

 

@okko: Someone can find loopholes in anything I say, or simply choose not to believe me. If you discover a wormhole that allows you to travel 20 light years into the future, and for some reason at that point we can't provide Infinite storage for the price you're paying, we may have to talk. At present, the fact of the matter is that we don't see any reason why we would have to change the price you're paying at any point down the line.

 

Okay, Kyle, fair enough. I will take it for face value, and thanks for your responses to the myriad of questions regarding this.

Kevin

 

Whether it's Bitcasa, a NAS in your closet, or your desktop hard drive, keeping only one copy of your data is risky. If you believe you'll be stuffed if any one of those goes away, isn't the cost of a spare hard drive or two for backups worth the trouble? Asking for an iron clad commitment in a forum post may be reassuring, but it's unlikely to change anything.

 

Would you read at all those comments from less than a year ago! This just leaves me speechless.


Data left on Bitcasa

Right Now: 3.1 TB and downloading at 5 MB/s

2014, Oct. 26: 3.2 TB

2014, Oct. 25: 3.4 TB

2014, Oct. 24: 3.5 TB

2014, Oct. 23: 3.6 TB

2014, Oct. 22: 4.7 TB


#15 OFFLINE   Bitwise

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Posted 2 days ago

Wild stuff, I'm damn near speechless. Now to get the word out. 



#16 OFFLINE   Tracer Fett

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Posted 2 days ago

I have only 3 weeks to remove my data from bitcasa. With a download speed of approx 700 kbyte / second. on a Fibre Internet connection with approx 10-11 MByte (!!!) per Second. I am a paying customer. This sucks 100%. Also bitcasa behaviors sucks. Sorry for the hard words. Full stop.

Everybody paying customer should stop using this service. my 2 cents from Europe.

 

Yeah, I definitely will be dropping Bitcasa and not only will I NOT recommend their service to any family, friends, and businesses that I associate with, I will strongly urge them to leave. I am currently working to find a more reliable alternative. (Assuming they don't redact their decision on screwing all their customers over)


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#17 OFFLINE   Suthek

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Posted 2 days ago

 

@bitCollector: Our new subscription structure was designed for long-term sustainability, and takes into account that there are users on our old Infinite plan. As long as your account remains active and in good standing, it will be unaffected by this pricing change.

 

My account has been active and in good standing. It is now affected by the pricing change. 


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#18 OFFLINE   RiverMonster

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Posted 2 days ago

Same as Suthek. 

 

My grandfathered plan, has been active and in good standing since you started doing business. It is affected by the pricing change. I do appreciate you leaving forum copies of your company making this representation to us.


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#19 OFFLINE   Ryan Haver

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Posted 2 days ago

My account has been active and in good standing. It is now affected by the pricing change. 

 

 

Same as Suthek. 

 

My grandfathered plan, has been active and in good standing since you started doing business. It is affected by the pricing change. I do appreciate you leaving forum copies of your company making this representation to us.

 

Unfortunately they never said that it wouldn't be affected by the next pricing change, which is the one that happened two days ago.



#20 OFFLINE   OldSchool

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Posted 2 days ago

So does this affect us on grandfathered plan account that has been active and in good standing ? or is this another bait and switch ? you guys just can't be trusted



#21 OFFLINE   Bert-Jan

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Posted 2 days ago

What an an unbelievable pile of horsedung this is. I've been at it with Bitcasa for the last 1,5 years to fix their absolute crappy up/downspeeds in Europe (I live in the Netherlands) but never got beyond the 'we are working on improvements, please check in soon' and the only reason I didn't run away screaming was the infinite storage. Like LiKenun says, we were all repeatadly told the infinite plans would remain the same for us, and LESS THEN A YEAR later this bunch of crooks is acting like none of that was ever said. Gongrats, Kile and collegues, you work work for a fraudulent bunch of losers  

 

I'm not only going to bail, I'm going to actively discourage people in my networks from even considering Bitcasa.



#22 OFFLINE   msahni

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Posted A day ago

BYE BYE BITCASA

 

Enough is enough.......

 



#23 OFFLINE   Res74

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Posted A day ago

I absolutely agree with everyone's sentiments here. I too have been with them since the beginning and am deeply irritated by their sudden change. Personally I'd like a pro-rated refund for the unused months since I have downloaded my content and plan on lambasting them as much as possible. 

 

That all being said, I'm on a Mac and it downloaded my archive as a ***.zip.download. No unarchiver that I've used can open it. Anybody else have any luck?? 



#24 OFFLINE   moisesmcardona

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Posted A day ago

Hi Res74,

 

downloading folders using the web portal is not recommended since it can lead to issues like you are having opening your archives. I recommend you use the older version of the Mac software in order to download your files.


Moisés Cardona

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#25 OFFLINE   bitCollector

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Posted A day ago

Only problem with that is that the desktop client on the old infrastructure is so painfully slow... you will be hard pushed to get your data back...






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