On receipt of your payment we will forward a detailed questionnaire for the necessary information to complete the documentation. Our questionnaire has been specifically designed by us to ensure that the information you supply represents your situation and is compliant with the court procedures and court rules.
The questionnaire is continually updated as court procedures and court rules change. The questionnaire also benefits from our continued customer research into establishing the most efficient and easy means of transmitting the required information.
Once we have received payment and sent our questionnaire we will not grant you a refund under any circumstances.
We reserve the right to vary our prices at any time. The price of our products and services will be the price prevailing at the date of purchase.
On receipt of the returned and properly completed questionnaire we agree to provide all documentation completed to the highest standard and custom made to the Applicants particular circumstances. We agree to have the completed documentation with a detailed Step-By-Step Guide delivered to the address given, within 5 working days of the receipt of the returned and properly completed questionnaire.
If the questionnaire is incomplete and requires us to contact you we reserve the right to do so by telephone, mail or email depending on the amount of information missing or requiring amendment. In such circumstances we will not be held responsible for any subsequent delay in providing the documentation. However, we are committed to providing a good service and we will not delay in contacting you if the need arises.
Following the supply of our documentation, if your divorce becomes contested for any reason the documentation may not be entirely suitable and you may need the assistance of a solicitor. In such circumstances we will not grant you a refund.
The legal documents supplied through our sites are expected to be filed with the court within a reasonable timeframe. As legislation, court rules and procedures and your personal circumstances are changing all the time it can happen that the documents become obsolete or require amendments. If after the expiry of one month from the date of issue by us of the documentation your documents are subsequently rejected by the court we will not grant you a refund. If after the expiry of one month from the date of issue by us of the documentation the documents require to be amended we reserve the right to charge for our services.
If the documents or any part thereof require to be amended due to a typing or other mistake on our part we will amend the documents free of charge by return post.
We reserve the right to refuse our service if we are of the opinion that the information provided to us is insufficient, is confusing or contradictory in nature so as to render the documentation defective or unrepresentative or that from the information provided the applicant should first consult with a mediator and/or a solicitor for independent legal advice and guidance.
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