Services
Technical Assistance - The World Bank Group can provide professional technical advice that supports legal, policy, management, governance and other reforms needed for a country's development goals. Our wide-ranging knowledge and skills are used to help countries build accountable, efficient public sector institutions to sustain development in ways that will benefit their citizens over the long term. Bank staff offer advice and support governments in the preparation of documents, such as draft legislation, institutional development plans, country-level strategies, and implementation action plans. We can also assist governments to shape or put new policies and programs in place.
Reimbursable Advisory Services (RAS) - Through RAS, the Bank can provide clients access to customized technical assistance on a reimbursable basis, either as a stand-alone or to complement an existing program. This allows us to provide advisory services that the client demands, but that the Bank cannot fund in full within the existing budget envelope. RAS programs have been used in more than 40 countries since the 1970s. World Bank member countries of all income levels can access RAS. Clients can be countries and government entities, but also states and municipalities, state-owned enterprises, civil society organizations, and multilateral agencies. RAS brochure with project examples
Economic and Sector Work - In collaboration with country clients and development partners, Bank country staff gather and evaluate information (data, policies and statistics) about the existing economy, government institutions or social services systems. This data provides a starting point for policy and strategic discussions with borrowers and helps enhance a country's capacity and knowledge. Studies and analytical reports help us support clients to plan and implement effective development programs and projects.
Donor Aid Coordination - The World Bank Group acts on occasion as a coordinator for organized regular interaction among donors (governments, aid agencies, humanitarian groups, foundations, development banks). Activities range from simple information sharing and brainstorming, to co-financing a particular project, to joint strategic programming in a country or region. It also includes the preparation of donor coordination events such as consultative group meetings (joint meetings of partners) focused on a particular issue or country. Other partnership information.
Client Feedback Instrument (CFI)
We take an annual survey using the CFI that gathers clients’ opinions to assess the quality and likely outcomes of the advisory services they have received. These include a wide range of activities such as diagnostics and analytics, training, capacity building, impact evaluation, convening and network and coalition building. This is the only direct feedback on World Bank services. Our clients tell us that they value our advice most when it is relevant and timely and that they are more likely to see change on the ground when solutions are tailored to their specific needs. They also tell us where and how we can improve the way we deliver our advice. We know that listening to our clients, learning from what works and what doesn’t, and customizing our support is essential for us to improve the delivery of our advisory services. - Summary of FY13 Client Feedback Survey for Analytical and Advisory Activities - Graphic of Survey Results
