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Customer Ombudsman 

Endesa’s Customer Ombudsman works independently from the company’s management teams and was created by the Board of Directors to provide customers and third parties with an alternative channel of communication.

The Customer Ombudsman handles, as a last resort and under the terms stipulated in its regulations, claims and complaints made by customers to the Company’s Customer Service Department where the customer is either not happy with the answer given or where they have not received any response within two months.

The Customer Ombudsman’s main task is to defend and protect the rights of Endesa’s customers arising as a result of their relations with the company in the electricity distribution and supply areas and, in general, the services provided by the Company in Spain.

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