Have a Question?

Option 1:
Check our Rail Help section, this section can answer 95% of your questions or search our website.

Option 2:

Option 3:
If you didn't find the answer in the Rail Help section, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.

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Type of Request: Select Cancel, Refund or Exchange Checking Refund Status General Inquiry Compliment Rail Protection Plan (RPP) Claim

Cancel, Refund or Exchange: If you booked an e-ticket on this website, you may be able to refund your ticket by using our online refund tool. Please visit our FAQs for more information about cancellations, refunds and exchanges.

* Email Address:

* Booking Number:

* First Name:

* Last Name:

* Email Address:

* Booking Number:

* First Name:

* Last Name:

* Date of Travel:

Train Number:

Departure City:

Arrival City:

* Comments:

If you experienced a train service issue, please scan a copy of your train ticket and upload it here:

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* Email Address:

* Booking Number:

* First Name:

* Last Name:

* Comments:

* Booking Number:

* First Name

* Last Name

* Address:

Address (cont.):

* Email Address:

Phone Number:

* Comments:

* Type of RPP Request: Select Strike Theft

Please scan and upload the required documents.

* Original tickets stamped unused by carrier

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* Departure Date from North America:

* Return Date to North America:

* Theft or Loss? Select Lost Theft

* Date of Theft/Loss:

Location of Theft/Loss:

* Type of Document Stolen or Lost: Select Rail Pass Train Ticket

* Type of Rail Pass:

* First Date of Validity of Rail Pass:

* How many travel days on the rail pass were used before the loss/theft?

* Train Ticket Details:

* From:

* To:

Train Ticket Details:

From:

To:

Train Ticket Details:

From:

To:

* Please describe the circumstances under which the rail pass or train ticket was lost or stolen:

Please scan and upload the required documents.

Police Report:

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* Airline Itinerary or Boarding Pass:

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* Replacement Tickets

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I hereby attest and certify that the above information and any documents provided herein are true and correct.