Bookstore Ordering Information
How and When
Can I Place an Order?
Options Are Available?
How Do I Establish an
Account With You?
I'm not in the United States, Can I
Order from Your Site?
How Will My Order be
Long Will it Take to Receive My Order?
Is Expedited Shipping Available?
Does the On-line Price Including
Shipping and Handling?
Are There Any Other Costs?
How and When Can I Place an Order?
- You can order products on-line 24 hours per day, 7 days per week via
a secure on-line server. You can also print out a copy of your
order and fax it anytime to us at 812-877-7115. If you'd prefer
to talk to a real live person you can reach us at 812-877-7100.
Office hours are typically 8:00 A.M. to 5:00 P.M. Eastern Standard
Time. If we're not here to take your call please leave a brief
message with the receptionist or on voicemail and we'll get
back to you as quickly as possible.
What Payment Options Are Available?
- You may pay for any products you order by credit card - Visa,
Mastercard, Discover/Novus and American Express are accepted; by
company check, money order, or cashier's check in U.S. Dollars; or by
electronic wire transfer. There is an additional $20 charge on
payments via wire transfers due to bank transfer fees. We also
accept company purchase orders from U.S. and Canadian companies that
have established an account with us.
How Do I Establish an Account?
- If you're a U.S. or Canadian company that would like to place orders
with a purchase order please fax or mail us your company's standard
trade reference information. Our fax number is 812-877-7115 and
mailing address is Speaker Fulfillment Services, Inc., 2001 N. Hunt
Road, Terre Haute, IN 47805.
I'm not in the United States, Can
I Order from Your Site? - Yes, you can order products from anywhere
in the world on the www.twipress.com site. International orders must
be prepaid via credit card, bank check in U.S. Dollars, or via wire
transfer. Please note that the order form you complete provides
shipping and handling costs only for U.S. orders. If you're
outside the United States we will contact you via email for your
approval of the shipping costs to your country, which are based on the
total weight of the shipment. The order form shipping and
handling costs are not valid for international orders.
How Will My Order Be Shipped?
- If you live in the United States or Canada your order will be shipped
by UPS. Please provide a street address as we can not ship via
UPS to post office boxes. International orders are shipped via
UPS International Service. UPS international service typically
takes 3-5 business days from the date of shipment to arrive in your
country. Standard shipping costs within the U.S. are $7.95 for
ground service, $15.95 for second day service, or $29.95 for next day
How Long Does it Take to Receive
My Order? - Most items are kept in stock and generally ships no
later than the next business day. If you order a non-stocked item we
usually request the publisher to drop ship the item(s) directly to you
so you can receive them more quickly. Publishers typically ship within
48 hours of our contacting them. Orders received prior to 3:00 p.m. are
placed with the respective publisher that same day. In order to
simplify your receipt of items, if you order multiple items that come
from various publishers we will have the items shipped to us first so
that you can receive one complete shipment instead of having them
arrive from a variety of places.
Is Expedited Shipping Available?
- Yes. U.S. customers can select 2nd day service for $15.95 or
next day service for $29.95 right on your order form.
Does the On-line Price Include
Shipping and Handling? - Yes, once you've selected ground, 2nd day,
or next day service within the United States the total you see listed
on your order form includes shipping and handling costs.
Are There Any Other Costs? -
If you're an Indiana resident a 6% tax will be added to your order
unless your company supplies a tax exempt certificate. We do not
charges sales tax on out-of-state orders. International customers
may have a duty/tariff charged by their country's customs office based
on the total value of the items being imported. These fees are
your responsibility and are not included in the cost of the item or
shipping charges by Speaker Fulfillment Services.
ONLINE PRIVACY PRINCIPLES
You don't want your personal information to fall into
the wrong hands. Neither does SFSBookstore.com.
When you visit the SFSBookstore.com site or any other Speaker
Services, Inc. site, we may collect and store information about your
visit on an anonymous, aggregate basis. This information may include
the time and length of your visit, the pages you look at on our sites,
and the site you visited just before coming to ours. We may also record
the name of your Internet service provider. We use this information
only to measure site activity and to develop ideas for improving our
There are also several opportunities on our web sites for you to
provide us with information about you and your interests, such as your
name, mailing address and e-mail address. If you choose to share any
personal information with us, we may store it and use it for marketing
research and other marketing purposes, which may include
sharing it with other companies in the SFS family and
our business partners. We will never sell your information to any other
You should be aware that when you voluntarily disclose personal
information in public areas of our web sites, such as chat rooms or
bulletin boards, this information may be seen and used by others. We
urge you to exercise good judgement when sharing personal information
in these forums.
Some of our web sites may make use of "cookie" technology to measure
site activity and to customize information to your personal tastes. A
cookie is an element of data that a Web site can send to your browser,
which may then store the cookie on your hard drive. So, when you come
back to visit us again, we can tailor information to suit your
individual preferences. The goal is to save you time and provide you
with a more meaningful visit.
You take online privacy seriously, and so does Speaker Fulfillment
Services. It's our way of sustaining your trust in Speaker
Fulfillment Services and our products and services.