Customer information locations
There are a number of different locations where you can get help planning a trip, with timetable information and have your transport questions answered.
In the Sydney CBD
There are several places that you can visit in the Sydney CBD to get information about the NSW public transport network.
Transport Customer Service Centre – Central Station
Monday to Saturday: 06:00 to 20:30
Sundays and public holidays 07:00 to 20:30
Located on the Grand Concourse at Central Station, the Customer Service Centre can help with trip planning and timetable information for all public transport in NSW. See free wi-fi. 
You can get an unregistered Adult or Child Opal card, or top-up your existing Opal card*.
You can buy paper tickets at the Central train station ticket office next to the customer Service Centre, or at the Railway Square Transport Shop located on the corner of Lee and George Streets.
Transport Customer Service Centre - Circular Quay
Monday to Friday: 07:00 to 19:00
Weekends and public holidays: 08:30 to 17:00
Located opposite Wharf 5 at Circular Quay on Alfred Street, the Customer Service Centre can help with trip planning and timetable information for all public transport in NSW. See free wi-fi.
You can get an unregistered Adult or Child Opal card or top-up your existing Opal card*.
You can buy paper tickets at the nearby Circular Quay train station, ferry office or at the Circular Quay Transport Shop located on the corner of Loftus and Alfred Streets.
*The Transport Customer Service Centres at Central and Circular Quay do not accept cash payments.
Transport Shops
Transport Shops are located at major bus interchanges in the Sydney CBD. At Transport Shops you will find:
- bus timetable and trip planning information for Sydney
- unregistered Opal card acquisition and Opal card top ups (Wynyard and Railway Square only)
- paper ticket sales and information (MyBus, MyMulti and day pass tickets)
- printed bus timetables
- ticket return envelopes for faulty tickets. Transport Shop staff cannot replace tickets. See refunds and replacements.
Transport Shop locations
| Transport Shop | Location | Opening hours |
|---|---|---|
| Circular Quay bus interchange | Corner of Loftus and Alfred streets, outside McDonalds | Monday–Friday: 07:00–19:00 Weekends and public holidays: 8:30–17:00 |
| Wynyard bus interchange | Carrington Street, entrance to Wynyard Station | Monday–Friday: 07:00–19:00 |
| Queen Victoria Building bus interchange | York Street, outside entrance to QVB |
Monday–Friday: 07:00–19:00 |
| Railway Square bus interchange | Corner of George and Lee streets | Monday–Friday: 07:00–19:00 |
Train station information offices
These information offices provide train information and timetables. Tickets can be purchased at the train station ticket offices nearby.
| Station info office | Location | Opening hours |
|---|---|---|
| Central Station | Grand concourse, near the ticket office | Every day: 06:15–21:30 |
| Town Hall Station | Main concourse, near Queen Victoria Building exit | Monday–Saturday: 09:00–17:00 |
Train station ticket offices
Staffed ticket offices at train stations can provide information when purchasing tickets.
For more information about where to buy a ticket, see where to buy tickets.
Customer information in Newcastle
When in Newcastle visit the Newcastle Buses & Ferries Customer Assistance Centre, corner Denison Street and Gordon Avenue, Hamilton.