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COMMISSION MOVES TO MERGE E-ZPASS CUSTOMER SERVICE OPERATIONS WITH NEW JERSEY ELECTRONIC TOLL COLLECTION GROUP

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November 11, 2013

COMMISSION MOVES TO MERGE E-ZPASS CUSTOMER SERVICE OPERATIONS WITH NEW JERSEY ELECTRONIC TOLL COLLECTION GROUP
June 1 Set as Target Date for Joining Regionalized E-ZPass Processing Center

Contact: Joe Donnelly (215) 862-7693 or Ethan Vickers (412) 926-5730

NEW HOPE, PA - The Delaware River Joint Toll Bridge Commission today announced that it has decided to transfer its E-ZPass back-office operations to the New Jersey Customer Service Center, an efficiency move that should produce both short-term and long-term cost savings.

The Commission, which operates seven toll bridges between Pennsylvania and New Jersey, had 137,886 active E-ZPass transponders in circulation and 67,230 accounts as of September. In contrast, the New Jersey Customer Service Center manages more than 2 million accounts with approximately 4 million transponders.

"This change in E-ZPass customer service operations should be beneficial for both our tollpayers and our existing E-ZPass account holders," said Joseph J. Resta, the Commission's executive director. "By joining forces with a larger regional E-ZPass customer service center, we hope to realize economies of scale, improved issue resolution, and better cash flow."

New Jersey E-ZPass member organizations include the New Jersey Turnpike Authority, South Jersey Transportation Authority, Delaware River Port Authority, the Burlington County Bridge Commission, and the Delaware River and Bay Authority. With the Commission's merger, the New Jersey group would handle every E-ZPass member agency in that state except for the Port Authority of New York & New Jersey, which is part of the New York E-ZPass Center.

The Bridge Commission is seeking to make its transition to the New Jersey Customer Service Center as seamless as possible and has set June 1 as its target date for completing the transferal of its E-ZPass back-office operations to the regionalized processing center.

The Commission estimates that it will save $200,000 over the five-year term of its affiliation with the New Jersey Customer Service Center. The Commission also could realize further savings as system upgrades and enhancement costs are shared among the other member agencies in the New Jersey E-ZPass group.

The Commission's current E-ZPass customer service and violations processing operations are provided by the Electronic Transaction Consultants Corporation (ETCC) of Richardson, Texas. The company is currently running the Commission's E-ZPass back-office operations under a final year extension option of its agreement with ETCC.

The New Jersey Customer Service Center currently contracts with Xerox State and Local Solutions, Inc. to establish and maintain customer accounts, process violations, and process accounts interoperably with the 25 toll agencies in 15 states that constitute the E-ZPass Group. The New Jersey system is headed by the New Jersey Turnpike, which is headquartered in Woodbridge, N.J. Meanwhile, Xerox's toll serving operations are centered in Newark, N.J.

The Commission voted unanimously on October 28 in approving transfer to the New Jersey E-ZPass Customer Service Center. A separate vote is required by the New Jersey Turnpike Authority at a later date.

About the Commission

The Delaware River Joint Toll Bridge Commission was formed by the Commonwealth of Pennsylvania and the State of New Jersey in 1934. It operates seven toll bridges and 13 toll-supported bridges, two of which are pedestrian-only spans. The Commission is a self-supporting public-service agency that receives neither federal nor state tax dollars to finance its projects or operations. Funding for the operations, maintenance and upkeep of its bridges and related transportation facilities is solely derived from revenues collected at its toll bridges. The Commission's jurisdiction extends along the Delaware River from the Philadelphia-Bucks County line north to the New Jersey/New York border. The bridges carried more than 137 million cars and trucks in 2012. For more information about the Commission and its various initiatives to deliver safer and more convenient bridge travel for its customers, please see: www.drjtbc.org.


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