The Learning Institute


Hospitality Industry gurus, Horst Schulze, Cindy Novotny and Leonardo Inghilleri have formed a Strategic Alliance to expand the scope of services each provides by forming The Learning Institute. Mr. Schulze and Mr. Inghilleri, best known for creating The Ritz-Carlton Hotel Company, recognized as the finest service delivery organization in the world. Ms. Novotny is internationally recognized as the preeminent expert in sales and leadership in the hospitality industry. Based on the success working together in the hotel industry and equal success outside the industry, forming The Learning Institute (TLI) alliance was a natural.

TLI provides consulting and training services to organizations interested in improving performance measurably in Leadership, Service, Sales and Operations/Organizational Development. Specific areas of expertise include Strategic Planning, Total Quality Management and Malcolm Baldrige National Quality Award consulting.

The Learning Institute believes in the passionate pursuit of excellence and financial success with honor and integrity. These core values create an environment of trust and respect with, and between our clients, partners and associates.


Horst Schulze

Cindy Novotny

Leonardo Inghilleri