Oneida Savings Bank

 

  1. I've forgotten my Sign-On ID.
  2. I've forgotten my Password.
  3. I've requested an Account to be added, but it doesn't show up in my Account Summary.
  4. When I click on the Register of an account, the register shows no transactions.                                                
  5. There is a transaction in my register that I don't recognize.
  6. The information in my register doesn't appear to be up-to-date.            

Problem #1

I've forgotten my Sign-On ID.

Recommendation:

If you have forgotten your Sign-On ID, send a message stating this fact to the Support Desk. Be sure to include your name with the message. You will then be contacted to verify your identity. Upon verification, this information will be presented to you again.


 

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Problem #2

I've forgotten my Password.

Recommendation:
    
            

Type in your Sign-On ID and hit Enter. Click on the "Forgot Password" button. The system will prompt you to enter your Sign-On ID and your email address that you provided at enrollment. You will then be prompted to answer your secret question, at which point a temporary password will be emailed to you. If you have not created your secret question, you will need to contact the Solutions Center at (315)363.2000 for further assistance.

 


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Problem #3

I've requested an Account to be added, but it doesn't show up in my Account Summary. 

Recommendation:

 For Personal Internet Banking, simply sign off and sign back on, and the account should be available. If it is not, please send a message or contact our Solutions Center at (315)363.2000 for assistance.

For Business Internet Banking, when you request an account to be added the request is placed in a queue for verification. This verification process will be completed by the end of the next business day.


  

       

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Problem #4

            
 When I click on the Register of an account, the register shows no transactions.

Recommendation:

Posted transactions to your account are tracked by the system from the point of enrolling or adding the account. So, as time goes by, transactions will begin to show in your register. If you have had transactions in your register in the past, and they are no longer showing, send a message to the Support Desk, and the matter will be researched.


         

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Problem #5 

There is a transaction in my register that I don't recognize.

Recommendation:

If there is a transaction in your register that you don't recall making or creating, send a message to the Support Desk, specifying the transaction information, and the issue will be researched.


 

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Problem #6

The information in my register doesn't appear to be up-to-date.

Recommendation:

If you feel that an item has cleared your account but is not showing in your register, send a message to the Support Desk, specifying the transaction information, and the issue will be researched.

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