E20s London Nov 2014

E20s London Nov 2014

1. 1. Tackling the engagement & diversity issues with a collaborative culture at Sanofi Pasteur Celine Schillinger Charter Member, Change Agents WW Head, Quality Innovation & Engagement, Sanofi Pasteur @CelineSchill
2. 2. “Down from the trenches” @CelineSchill
3. 3. Transformation, End of Year 4 2011 2012 2013 2014 @CelineSchill
4. 4. Working Differently |
5. 5. Solutions Exist • Become a “connected company” (D. Gray) – Social collaboration inside – Connection with the ecosystem outside • Leverage what drives people at work (D. Pink) – Autonomy – Mastery – Purpose • Overcome organizational resistance to change (J. Kotter) – Create a climate for change – Deliver change through a dual organization: pyramid & network • Make change stick (Heath bros.) – Drive through reason, motivate through emotion – Remove obstacles | Desire to Inclusion Network Open Enable Bottom-up Viral Cross silo Inspire @CelineSchill
6. 6. | Collaboration: Internal social networks Speed & agility: Instant messaging Inclusion: Crowdsourcing, diversity, dialog Cross silo exchanges Going digital New Behaviors Collective Social collaboration Individual: small steps, right away @CelineSchill
7. 7. Quality Innovation & Engagement ● Quality Issues (metrics…) ●  Public health loss ●  Business loss ● Human issues ● Pride to work there, but ● Lack of trust in the leadership ● High Disengagement Quality products should always be available to our customers FLAT Themes of non-compliance have not changed for more than a decade @CelineSchill
8. 8. Quality Today Quality! @CelineSchill
9. 9. Quality Tomorrow Quality!
10. 10. Engaging for Quality Inspire: Write & Share Our Quality Narrative Open up: Connect with ecosystem Educate: Quality Academy Involve: Dialog and co-construction Collaborate: New interaction tools Monitor: Inspiring progress indicators Lead change: Network of Quality Mindsetters 1 2 3 4 5 6 7 @CelineSchill
11. 11. Teaming up with Kotter Int’l @CelineSchill
12. 12. An Unprecedented Dialogue Mindset • Calling for feedback on an open, anonymous platform – 6,000 Likes – 570 Messages – 1,300 Active users – Direct emails with constructive suggestions • 5 main themes Values Enablement Leadership & HR Operational efficiency Technicalities “We’re Entering Into New Territory” @CelineSchill
13. 13. Gaining Traction on Social Tools @CelineSchill
14. 14. Working Out Loud @CelineSchill
15. 15. Job Description? • Open up • Inspire • Reassure • Facilitate • Listen • Connect • Experiment • Train • Do • Tell Enable the organization’s transformation : make it work as a network – leveraging existing technologies and practices – to support business and organizational performance @CelineSchill
16. 16. @CelineSchill Keep in Touch