Westpac Group

Company overview

Our businesses

Introduction

Westpac Group's portfolio of financial services brands and businesses is focused on our vision to be one of the World’s great service companies, helping our customers, communities and people to prosper and grow.

From ensuring consumer customers can save and invest with confidence, to serving the financial needs of multi-national corporate, institutional and government clients, we put our customers at the centre of everything we do.

In supporting our vision, our structure is designed to accelerate the Group’s customer focused strategy by better aligning our business with key customer segments.  The structure involves 5 key divisions including:  Consumer Bank, Commercial and Business Bank, BT Financial Group, Westpac Institutional Bank and Westpac New Zealand.  Through these 5 divisions we serve over 13 million customers. 


Consumer Bank  

Consumer Bank is responsible for sales and service of its 9 million (and growing) consumer customers in Australia, assisting them with their everyday banking needs. The division covers all consumer banking products and services under the Westpac, St.George, BankSA, Bank of Melbourne and RAMS brands.

Activities are conducted through the Consumer Bank’s nationwide network of 1,429 branches, third party distributors, call centres, 3,850 automatic teller machines (ATMs), EFTPOS terminals and internet banking services.

Commercial and Business Bank

Commercial and Business Bank is responsible for sales and service of its small-to-medium enterprise, commercial and agribusiness customers in Australia, as well as asset and equipment finance and operates under the Westpac, St.George, BankSA and Bank of Melbourne brands.

Business and corporate customers (businesses with facilities typically up to $150 million) are provided with a wide range of banking and financial products and services, including specialist advice for cash flow finance, trade finance, automotive and equipment finance, property finance, transaction banking and treasury services. Sales and service activities for business and corporate customers are conducted by relationship managers via business banking centres, internet and customer service centre channels. 

BT Financial Group

BT Financial Group (BTFG) is the wealth management arm of the Westpac Group, which, following the merger with St.George Bank Limited, also includes the wealth division of St.George.

BTFG designs, creates and distributes financial products that are designed to help its customers achieve their financial goals by administering, managing and protecting their assets.

Funds Management operations include the manufacture and distribution of investment, superannuation and retirement products, investment platforms including BT Wrap and Asgard, private banking, financial planning as well as equity capability and broking.
Insurance solutions cover the manufacturing and distribution of life, general and lenders mortgage insurance.

BTFG brands include:

The Westpac Group also holds a 31.0% interest in BT Investment Management (BTIM).

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Westpac Institutional Bank

Westpac Institutional Bank (WIB) delivers a broad range of financial services to commercial, corporate, institutional and government customers.

WIB operates through dedicated industry relationship and specialist product teams, with expert knowledge in transactional banking, financial and debt capital markets, specialised capital, margin lending, broking and alternative investment solutions.

Customers are supported through operations located in Australia, New Zealand, United States, United Kingdom and key Asian centres.

Other Westpac Institutional Bank brands:  

Westpac New Zealand

Westpac New Zealand is one of New Zealand's largest banking organisations. It has, since 1861, provided a full range of banking, wealth management and insurance products to more than 1.3 million New Zealand consumer and small to medium sized business customers. Westpac New Zealand operates via an extensive network of 193 branches (including agency sites) and 628 ATMs across both the North and South islands. It has more than 645,000 registered online banking users.

New Zealand Banking provides a full range of retail and commercial, and wealth management products and services to consumer and business customers throughout New Zealand. New Zealand Banking operates under the ‘Westpac New Zealand’, ‘Westpac Life New Zealand’ and ‘BT New Zealand’ brands.
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