Automatic payments to National Film and Sound Archive save time and money.
Making recurring donations by credit card is a safe, easy, convenient and cost-effective way of getting more money to where it's needed most.
Please read this document thoroughly. Everyday Hero Pty Ltd processes recurring payments as an agent of National Film and Sound Archive. Everyday Hero DOES NOT store credit card numbers on their servers. All credit card numbers are only stored in a secure location. For further enquiries regarding your payment, please contact our Finance Department by phone 1300 798 768 or e-mail finance@everydayhero.com.au.
Everyday Hero Pty Ltd Automatic Payment Agreement
This page outlines our service commitment to you, in respect to the automatic payment arrangements made between Everyday Hero Pty Ltd and you. It explains your rights, our commitment to you and your responsibilities in relation to the arrangements, including where you can go for assistance.
Our commitment to you
In terms of the automatic payment arrangement made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for your support of National Film and Sound Archive.
Drawing arrangements
The first drawing under this automatic payment arrangement will occur on the commencement date you requested. The second and subsequent drawings will occur at the frequency you requested. If you wish to discuss any changes to the initial terms, please contact our Finance Department by phone 1300 798 768 (during QLD business hours [AEST]), by mail, or email finance@everydayhero.com.au.
Your rights
Changes to the arrangement
If you want to make changes to the drawing arrangements, contact us at least five (5) business days prior to the next due date. These changes may include: deferring the drawing; altering the frequency; altering the amount; stopping an individual debit; change of account details; cancelling the automatic payment completely.
Enquiries
Please direct all enquiries to our office, rather than to your financial institution. These should be made at least five (5) business days prior to the next scheduled drawing date. All communication addressed to us should include your full name and email address. Please DO NOT send credit card data to us via email. All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing from your nominated account and National Film and Sound Archive.
Disputes
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting our Finance Department by phone 1300 798 768 (during QLD business hours [AEST]), or email finance@everydayhero.com.au.
If you do not receive a satisfactory response from us, contact your financial institution who will respond to you with an answer to your claim. You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
Your commitment to us
It is your responsibility to ensure that:
On the drawing date there are sufficient cleared funds in the nominated account; and You advise us if the nominated account is transferred or closed.
If an automatic payment item is returned unpaid by your financial institution, due to insufficient funds, we will contact you for permission to re-submit this item.
We reserve the right to cancel your automatic payment if two (2) or more automatic payments are returned unpaid by your financial institution.
We will attempt to contact you by telephone and/or email to arrange an alternative payment method or new credit card details.
