Publications & reports

TfL's policy on dealing with unreasonable complaints

Part of the Mayor's Transport Strategy is to improve access to the transport system. We explain our plan here

These reports summarise the work we have done to improve London's transport network

Asset management policy documents

Agendas and minutes from all Audit & assurance committee meetings

The Mayor of London's three hub airport proposals and supporting evidence

We have drawn up plans to ease congestion in Bank and Monuments stations by 2021.

We have applied to the Secretary of State for Transport for powers to construct and operate the Barking Riverside extension of London Overground

Agendas and minutes from our most recent board meetings

The annually published Business Plan describes how we will implement the Mayor's Transport Strategy and provide the best value for our customers

These documents provide useful background on a range of bus-related issues

Bus-related crime statistics by borough

Information on how new developments in London might require changes to TfL's bus network

League tables showing how bus operators compare against each other

Network performance statistics and customer feedback can tell us a lot about how well our bus services are operating - and what we can do to improve them

Performance tables for all London's bus routes and quality of bus service reports for each borough

A collection of reports covering aspects of bus safety and related research

Search for a bus route number to find schedules for that route

Tenders for bus routes are managed by London Buses. We publish the results of all tenders

This page collates Car Line Diagrams and Car Line Diagram stickers for all Tube lines, TFL Rail, London Overground and DLR dating from 1996 to 2015

We proactively publish all expenses claimed by Chief Officers, including London's Transport Commissioner

This report sets out the main areas of customer complaints and steps being taken to address them

Consultation documents and reports related to the Congestion Charging scheme

This page shows the number of contactless payment cards that have been used since we launched the system

We publish details of future contract opportunities for TfL Corporate, TfL Surface and London Underground (over £500k) on a periodic basis. You can also view a list of current frameworks and when they expire.

Crossrail contract for operating services

Our commercial and sponsorship agreements

A list of contracts for services to TfL ranging from data storage to specialist cleaning of escalators

Contracts published because of Freedom of Information requests

Crime and incident statistics includes information on antisocial behaviour on our networks

The performance of TfL Customer services against the service level agreements for different forms of correspondence and mystery shopper quality assessment scores

Reports into user experiences of our website, social media facilities and other digital media

Contracts for the sponsorship and running of the London Cycle HIre Scheme

Quarterly performance reports including statistics on revenue generated and the most frequent journeys

These documents provide useful background on a range of cycling-related issues

These reports focus on a range of cycling and walking-related issues

The latest monthly customer satisfaction, reliability and station equipment performance figures from the Docklands Light Railway

Capital & Counties Properties PLC and TfL have established a joint venture, Earls Court Partnership Limited, which will enable the development of Earls Court 1 & 2 in line with the Earls Court Masterplan

Updates on electric vehicles and the Electric Vehicle Charging Network

Customer satisfaction surveys for London's newest mode of transport

These reports focus on a variety of subjects around our efforts to go green

Agendas and minutes from all Environment, corporate & planning panel meetings

Updates on our activities to make London's transport network greener

We are committed to improving transport in London by making it more accessible, safer and reliable

We believe in being open about our costs. These reports list all expenditure of more than £250

These reports focus on a range of aspects related to fares and ticketing

Agendas and minutes from all Finance & policy committee meetings

Find out what actions we have taken in response to internal audits.

Guidance, data reports and case studies show how we work with the freight industry

Transport for London receives part of its income in the form of a Government grant. Here you can find the funding settlement from the UK Government agreed in October 2010, as well as other relevant historic correspondence

We publish a range of governance reports covering issues including data management, equality and inclusion, and our skills and employment strategy

These reports provide annual updates on our health, safety and environmental performance

The high speed railway HS2, if approved, will link London, Birmingham, Leeds and Manchester and create space on the rail network that will help improve services

List of all invitations to tender (ITT) since April 2014

We work in partnership with the London boroughs, providing funding for a range of transport projects

Geographically accurate representation of London Tube and rail lines

The latest service reliability reports and customer charter information

From 1 November 2015 the Agreement to provide Congestion Charging, London Low Emission Zone services and Traffic Enforcement will operationally commence with Capita Business Services Limited

The London Travel Demand Survey (LTDS) provides us with a full picture of travel in London and also raises money for charity

Consultation documents and reports related to the Low Emission Zone

We are developing plans for several new river crossings across the Thames

Our plans to extend the Northern line involve building two new stations at Nine Elms and Battersea Power Station

See how TfL is organised and what budgets have been allocated to each main area

Full list of Out-of-Station Interchanges and the maximum times allowed

Information on how many cards have been used, how much money is on Oyster cards, information on usage of the photocard schemes and sales of Oyster cards by different types of outlet

Transport for London Bills placed before Parliament

Key documents related to former TfL Chief Officers are available in the public interest

TfL Pothole Fund 2014 to 2015 application and supporting information

Our procurement processes and related policies (eg on sustainable sourcing) are explained in a series of PDFs

Agendas and minutes from the latest Projects & planning panel meetings

Includes publication dates for board papers, performance reports, financial reports and contracts.

List of purchase orders over £5,000

Quarterly progress reports to the Board on our operational and financial performance, and on the delivery and budget performance of our Investment Programme

Agendas and minutes from the most recent Rail & Underground panel meetings

Recent reports assessing our creditworthiness by external rating agencies

Publications and reports relating to the Capital's red routes

The committee considers a range of pay and management-related issues, including Performance Awards and base salaries

The River Action Plan sets out the improvements that will be made to river services between now and 2020

This document shows which companies are licensed to run cruise and taxi services on the Thames and when their licences expire

Facts sheets, annual reports, research and more related to road safety - including the Road Safety Action Plan for London 2020

Reports into various aspects of road usage in the Capital

The Roads Task Force (RTF) was set up by the Mayor of London in 2012 to tackle the challenges facing London's streets and roads

Reports covering a range of issues concerning safety and security on our network

This panel covers issues ranging from equalities and accessibility to TfL's approach to CO2

As part of our transparency commitment we publish a brief job description and pay grade for senior staff

Figures for the types of refunds we give including for incomplete journeys, service delays and contactless payment

We're proposing to build a new road tunnel under the Thames linking the Greenwich Peninsula and Silvertown

These detail the decision-making structure and processes in TfL and its committees and panels; also included are terms and conditions for Board members

Planning for the future requires the use of a range of sources of information and analysis techniques, including the application of the strategic transport and land-use models developed by TfL Planning

Details on key street works projects - covers issues such as traffic signals and one-way systems

For London Streets performance data including information on journey time, reliability, network disruption, traffic speeds and volumes, and customer satisfaction

Design guidance for streets and public spaces. Includes Streetscape Guidance, Accessible Bus Stop Design, London Cycling Design Standards and Kerbside Loading Guidance.

Annual updates to the original 2010 plans outline what investment has taken place and what is required over the coming years to keep London moving.

Meeting documents covering topics such as pedestrian countdown, freight, taxis and cycling

General information aimed at taxi and private hire drivers, owners and operators

The Temple to South Bank footbridge - a project led by the Garden Bridge Trust - will help to make central London a more attractive and accessible place for walking

Performance data for TfL Rail includes the Public Performance Measure

Information about the availability of ticket machines, gates and yellow readers at the point of Travelcard and pay as you go purchase or at the point of travel

Contributions made by bus users and other modes to the economic health and viability of town centres across London

Under the Transparency Code of Practice TfL is required to publish information on trade union facility time

Tram performance measurement enable us to continually monitor and improve the service we offer our customers.

Feedback from disabled people using the TfL network

Customer research on the travelling public's attitude to TfL and our reputation

Overview of progress on implementing the Mayor of London's transport - and other related - strategies

Consultation documents and reports related to the Ultra Low Emission Zone.

We have to apply to the Office of Rail Regulation (ORR) for certification and authorisation to operate trains, stations and infrastructure safely

Performance figures showing how many people use the Tube, how trains are performing, etc.

Quarterly customer satisfaction surveys for Victoria Coach Station

Working timetables are rail industry timetables. They show all movements on the Tube network including empty trains and those coming in and out of depots

TfL staff declared offers of tickets to 2012 Games events and other hospitality and whether they were accepted or declined