Contact us
Transport for NSW welcomes feedback regarding the services it provides as well as about general transport services or issues. We will respond to your questions and queries promptly. When contacting us please include your relevant contact details (full name and post or email address). Transport for NSW adheres to its email policy when responding to correspondence.
- General enquiries
- Minister for Transport and Infrastructure
- Media enquiries
- Government Information (Public Access) and privacy enquiries
- Service NSW
- Bus service operators
- Bus licensing and accreditation enquiries
- Community transport enquiries
- Customer complaints and feedback
- Private vehicle conveyance (PVC)
General enquiries
For general enquiries about public transport, including trip planning, timetables and fares for buses, trains, ferries and light rail, you can contact us
Online:
- Use our Feedback forms
Phone:
- Call 131 500
- Call 131 450 for Translating and Interpreting Service (TIS) or call 131 500 and ask for an interpreter
Deaf, hearing or speech impaired customers:
- Contact the National Relay Service and provide them with the relevant number you want to call. For more information, visit relayservice.gov.au .
Transport for NSW head office
Street address:
18 Lee Street
Chippendale NSW 2008
View 18 Lee Street on Google Maps website
Postal address:
PO Box K659
Haymarket NSW 1240
Ph: (02) 8202 2200
Fax: (02) 8202 2209
TTY (Teletypewriter service for hearing and speech impaired customers): (02) 9268 2244
Contact details for all Transport for NSW offices
Minister for Transport and Infrastructure
Contact the Minister for Transport and Infrastructure .
Media enquiries
Journalists can contact the Transport for NSW Public Information Unit on (02) 8202 3760.
For up-to-date media information about public transport services and traffic conditions, please phone the Transport Management Centre on (02) 8396 7942.
You can also find out more about traffic conditions at Live Traffic NSW .
Government Information (Public Access) Act (formerly Freedom of Information) and Privacy Enquiries
Ph: (02) 8202 3768
Email: information@transport.nsw.gov.au
The above contact details are not for general enquiries. For general enquiries please use the feedback form at the top of this page. Vehicle, general licensing and roads enquiries should be directed to Roads and Maritime Services or on 132 213.
Service NSW
Service NSW offers NSW Government services, including licensing and registration and more, at convenient locations across the State.
Bus service operators
Bus licensing and accreditation enquiries
Use the feedback form or contact one of the following offices:
- Parramatta - Ph: (02) 9891 8900 or Toll free: 1800 227 774
- Newcastle - Ph: (02) 4929 7006 or Toll free: 1800 049 983
- Wollongong - Ph: (02) 8265 6600 or Toll free: 1800 049 961
Community transport enquiries
View the community transport contact details on this website.
Private vehicle conveyance (PVC)
Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 010 123
Report fraud, corruption and other misconduct
The Report Misconduct Form allows you to report misconduct concerning Transport for NSW employees and contractors. You can also make a report by emailing report.misconduct@transport.nsw.gov.au or calling the Reporting hotline on 1800 302 750.
If you are an employee or contractor of a Transport operating agency (such as RMS, Sydney Trains, NSW Trains or STA) and your report is regarding corrupt conduct, maladministration or serious and substantial waste within your agency, please contact a nominated disclosure officer within your agency so your report can be assessed as a Public Interest Disclosure. You can find your agency’s nominated disclosure officers details on their intranet.
School Student Transport Scheme (SSTS)
Use the feedback form or phone 131 500
Sydney Ferries and Newcastle Ferry services
Use the feedback form or phone 131500.
Private ferry services
Feedback about private ferry services can be made directly to the private ferry operator.
Where unresolved, the matter can be referred to Transport for NSW. Use the feedback form or phone 131500.
Taxi networks
View the taxi network contact details on this website.
Taxi licensing and accreditation enquiries
Use the feedback form or contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 227 774.
Taxi Transport Subsidy Scheme (TTSS)
Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 623 724.
Trains
- Sydney Trains - Sydney Metropolitan train services
- NSW TrainLink - Regional and Intercity train services
- RailCorp - Rail network maintenance
Transport passes and concessions
Last updated 01 July 2016
