FAQ
General Questions
What is MasterCard Traveler Rewards?
MasterCard Traveler Rewards is an exciting new program for registered MasterCard1 cardholders to earn MasterCard Traveler Reward Dollars2 and redeem rewards equivalent to 5% of any valid purchase3 on their registered MasterCard cards at our participating merchants.
Who is eligible for the program?
Anyone with a designated valid MasterCard card1 issued in Hong Kong and Macau can register to join MasterCard Traveler Rewards program. Click here to view all designated MasterCard cards.
After registering with MasterCard Traveler Rewards, can I still enjoy the existing credit card benefits?
Of course, you can simultaneously enjoy all the benefits and privileges from your MasterCard cards1 as well as MasterCard Travel Rewards. MasterCard Traveler Rewards program benefits are additional to your current MasterCard card benefits.
Please note that to earn rewards from online merchant with this icon (), you are required to enter the online merchant’s website through a dedicated link, such that the merchant will identify you as a MasterCard Traveler Rewards members and hence Reward Dollars can be credited to your account. In cases that your bank offer or credit card offer can only be enjoyed via other dedicated online merchant link, you are then not able to enjoy both the bank or credit card offer and MasterCard Traveler Rewards at the same time.
Please contact our customer service for assistance if you have any queries.
Registration
How do I join the program?
Simply register for free for your MasterCard cards1 on the MasterCard Traveler Rewards website to join the program.
Earning and Redeeming Reward Dollars
What are valid purchases3?
Pay for your purchases with your registered MasterCard cards1 at our participating merchants via the MasterCard network. These are valid purchases and will entitle you to earn rewards equivalent to 5% of the valid purchase amount.
Where can I earn MasterCard Traveler Reward Dollars?
You can earn Reward Dollars at our participating merchants when making purchases with your registered MasterCard cards1. You can redeem rewards equivalent to 5% of valid purchases at our redemption merchants. Reward Dollars will be accumulated in your MasterCard Traveler Rewards account. You can login to the website and go to the My Account page to check your Reward Dollars balance.
What is the required purchase amount to earn 1 Reward Dollar using the registered MasterCard cards 1?
You always earn Reward Dollars on any valid purchase and redeem rewards equivalent to 5% of your valid purchases. To earn 1 Reward Dollar you will have purchased HK$150 of goods or services at our participating merchants with your registered MasterCard cards1.
Will I earn Reward Dollars from Exclusive Merchants?
At Exclusive Merchants accumulate valid purchase made with the registered MasterCard cards to a specified amount set at the Exclusive Merchant, you will redeem gift vouchers from the same Exclusive Merchant.
How do I earn rewards from Exclusive Merchants?
Your valid purchases at Exclusive Merchants can be accumulated and once you reach a specified spending amount with an Exclusive Merchant, you will be entitled to earn gift vouchers worth 5% of the specified spending amount at the same Exclusive Merchant. Please refer to each Exclusive Merchant in our merchant listing for spending amount required to earn rewards and the terms and conditions of gift vouchers.
Can I earn reward dollars if I use PayPal?
No, only purchases made with registered MasterCard card and processed by MasterCard network can earn reward dollars.
When can I see my account credited with the Reward Dollars I earned today?
For general merchants, it will take 4-10 working days to credit your account with the newly earned Reward Dollars; For online merchants with this icon(), it will take 30-40 working days to credit your account with the newly earned Reward Dollars. If you have any questions of earned Reward Dollars, please maintain the relevant receipt and sales slips as proof of payment for any follow up action within 3 months.
How can I know how much I have spent at Exclusive Merchants?
Your transaction history and spending at each Exclusive Merchant will be listed out in your account balance.
I purchased from one of the online merchants listed on the participating merchant directory but I did not get any Reward Dollars. Why?
Please refer to details of how to earn Reward Dollars from online merchants in the merchant listing. In order to earn Reward Dollars from online merchants with this icon (), you are required to login to your MasterCard Traveler Rewards account first, then enter the online merchants’ shops from the dedicated link listed in their merchant details page.Once you’ve logged in, be certain “cookies” function on your computer is enabled to ensure proper tracking for your rewards. Learn more about how MasterCard Traveler Rewards Program works.
Is there a minimum spend required to earn rewards on my purchases?
A few of our participating merchants will require minimum spend before you can start earning Reward Dollars. You can refer to the merchant listings in the merchant directory for details of how to earn Reward Dollars at different participating merchants.
What happens to Reward Dollars in my account after redemption?
Remaining Reward Dollars after redemption will remain in your account balance for your next redemption that is when your account once again reaches 20 Reward Dollars.
How much do I need to spend to get a HK$150 merchant gift voucher?
When your accumulated valid purchases reached HK$3000 that is equivalent to have earned 20 Reward Dollars, you will become eligible for redeeming a HK$150 merchant gift voucher.
How long will I get my gift vouchers or MasterCard Prepaid Card?
E-vouchers will be sent to member’s designated e-mail address within 5 business days. Physical gift vouchers or MasterCard Prepaid Cards will be fulfilled within 5 business days. Please allow additional 10 working days for delivery (longer for delivery to remote regions).
Will the gift vouchers or MasterCard Prepaid Card be sent by registered mail?
All gift vouchers or MasterCard Prepaid Cards are sent via the local postal network to the member's designated postal address. Higher valued order will be sent in registered mail.
How to look up the remaining value in the MasterCard Prepaid Card?
To check the balance of MasterCard Prepaid Card, please register and login at http://card.transforex.com.cn with the PIN provided in the accompanying envelope. Instructions are provided in the accompanying letter with the MasterCard Prepaid Card. And all MasterCard Prepaid Cards are sent activated, ready for use.
Will my MasterCard Traveler Reward Dollars expire?
Every time you reach 20 MasterCard Traveler Reward Dollars we will send you an email advising that your reward is waiting for you. You then have up to 90 days4 to redeem this reward. You can login to the MasterCard Traveler Rewards website to redeem any time. Once redeemed your reward only expires according to the terms and conditions of that reward.
Unredeemed Reward Dollars under 20 will expire at the end of the next calendar year from the year these Reward Dollars are earned.
Multi-Card Linking
I am already a registered member and I want to add other MasterCard cards1 to my account?
You can login to your account and go to My Account. On the left, select ‘Add Card’.
I have more than one MasterCard Traveler Reward accounts, so how can I link them together under one account ?
Please contact our customer service team.
When I try to add another of my MasterCard, a pop-up message said “The card is already registered.”, but I am sure the card is not registered before, what can I do?
Please contact our customer service team.
If I remove a card I have previously linked to my account, can it still earn reward dollars ?
Please contact our customer service team.
How can I see the reward dollars earned respectively from cards I have added to my account?
Please contact our customer service team.
Can I link all MasterCard cards1 together including MasterCard cards1 issued in Hong Kong(Macau) and mainland China?
No, you can only link MasterCard cards1 issued in Hong Kong and Macau to your MasterCard Traveler Rewards account.
Earning and Redeeming Reward Dollars at online merchants
I purchased from participating merchant, and one of product in the transaction need to be return or exchange, does any influence of earned rewards dollars?
One of the products that I purchased from a participating merchant need to be returned or exchanged, how does it affect the Reward Dollars earned?
If there is any return or exchange after purchased, even only related to either product, entiretransaction is not eligible to earn Rewards Dollars. If the rewards are credited to your account, the rewards will be debited.
Whenever there is any return or exchange of purchased products in the transaction, even though only one product is returned or exchanged, the entire transaction is not eligible to earn Reward Dollars anymore. If Reward Dollars have been credited to your account already, those Reward Dollars will be debited.
When shop in online merchant, most of them will charge shipping fee or others servicing charge, can I earn rewards dollars from such charge?
Most online shops will charge shipping fee or service charge, can I earn Reward Dollars from such charge?
No. All shipping fee, bank charge and other service charge are not eligible to earn Rewards Dollars.
Can I earn MasterCard Traveler Rewards Dollars by purchasing gift card from online merchant?
No. Rewards Dollars cannot be earned by purchasing gift card from online merchant.
When shop in online merchant, I used coupon which not provided by merchant, can I still earn rewards dollars from this transaction?
I have used the coupon offered by a participating online merchant in a transaction, can I still earn Reward Dollars from this transaction?
No, transaction with the use of any coupons, promotion code or gift card which is not provided by this program are not eligible to earn MasterCard Traveler Reward Dollars.
No. Any transactions that have been applied using coupons, promo code or gift card that are not provided by MaterCard Traveler Rewards Program are not eligible to earn Reward Dollars.
Others
How will my personal information be protected during and after registration?
Personal information is protected by 128-bit encryption, so you can feel safe in the knowledge that your details will be kept secure. Personal information collected is administered per the Worldwide Privacy Policy of MasterCard which is the most strict policy based on the standards of United States law.
How can I keep updated on the latest offers from MasterCard Traveler Rewards?
Make sure to opt in to receive SMS notifications from MasterCard Traveler Rewards when you register, to receive updates on new merchants, special offers and rewards.
Will my account be deleted if it's inactive for a certain period of time?
No – your account will remain open unless you choose to terminate your membership with MasterCard Traveler Rewards.
Will my password ever expire?
No – your existing password remains the same and valid until you choose to change it.
Why do I need to register?
Successful registration for MasterCard Traveler Rewards makes you eligible to earn MasterCard Traveler Reward Dollars, which you can then redeem. Registering also helps you to keep up-to-date on new offers and exciting redemption opportunities. Without registering, you will not be able to accumulate MasterCard Traveler Reward Dollars or any rewards.
Who should I contact if I have any questions about MasterCard Traveler Rewards program?
You may contact our customer service team by email at customerservice@mastercardrewards.hk or call
+852 3170 6700 (Mon to Fri 9am to 6pm, excluding public holidays)
Remarks:
1Only designated MasterCard cards issued in Hong Kong and Macau can register to join MasterCard Traveler Rewards. Click here to view all designated MasterCard cards.
2Reward Dollars cannot be earned at Exclusive Merchants where purchases made with the registered MasterCard card will earn rewards only redeemable for gift vouchers from the same Exclusive Merchant.
3Purchases must be paid with registered MasterCard card and processed by the MasterCard network.
4Unclaimed Reward Dollars after expiry will be removed from your account.
In case of any disputes, MasterCard Traveler Rewards reserves the right of final decision.
Back to topMasterCard Traveler Rewards website Terms of Use
About this website
Links to other websites
Third party software
Viruses and Service Interruptions
User Ids and passwords for registered users
Termination
Copyright and Trademarks
Linking to MasterCard Traveler Rewards Website
Acceptance and Changes To Terms Of Use
About this website
This is a website operated by Pinpoint Pty Ltd (ACN 002 693 656) on behalf of MasterCard Traveler Rewards and its related bodies corporate. These Terms of Use govern your use of the MasterCard Traveler Rewards website.
Links to other websites
The MasterCard Traveler Rewards website contains links to other websites operated by third parties ("Third Party Web Sites"). MasterCard Traveler Rewards does not have direct connections to or make any warranties or representations in relation to the content of Third Party Websites, or the products or services offered through those sites ("Third Party Material").
MasterCard Traveler Rewards may receive payments from operators of Third Party Websites in relation to goods or services supplied by them as a result of you linking to the Third Party Website from the MasterCard Traveler Rewards website.
Third party software
Unless otherwise indicated software downloads available via links from the MasterCard Traveler Rewards website are third party products. These products may be subject to a license agreement between you and the relevant product owner. MasterCard Traveler Rewards does not give any warranties on this software.
Viruses and Service Interruptions
MasterCard Traveler Rewards does not guarantee that the MasterCard Traveler Rewards website or Third Party Websites will be free from viruses, or that access to the MasterCard Traveler Rewards Website or Third Party Websites will be uninterrupted.
User IDs and passwords for registered users
User IDs and passwords are personal to you and are not transferable. You must ensure they are kept secure so they cannot be used by anyone else. You may be responsible for any loss caused by fraudulent use of your credit card on this site if you do not keep your User ID and password secure. You must immediately notify MasterCard Traveler Rewards if you know or suspect that your User ID and password have become known to a third party or know or suspect of any unauthorized use of your User ID and password.
Termination
MasterCard may withdraw completely or suspend for a period of time the MasterCard Traveler Rewards website or your access to it for the following reasons: system faults, computer viruses or unauthorized access to MasterCard systems, maintenance or security purposes, or if MasterCard discovers you are using the MasterCard Traveler Rewards Website for any inappropriate purpose, including the storage or transmission of inappropriate or offensive material.
Copyright and Trademarks
Copyright in the Material on this Website is owned or licensed by MasterCard. "MasterCard Traveler Rewards" and all associated trademarks are trademarks of MasterCard.
Linking to MasterCard Traveler Rewards Website
Please contact MasterCard Traveler Rewards if you would like to place a link to any part of the MasterCard Traveler Rewards website.
Acceptance and Changes to Terms of Use
You agree that your use of the MasterCard Traveler Rewards website is your acceptance of these Terms of Use and the Privacy and Security Statement. MasterCard Traveler Rewards will publish the varied Terms of Use on the MasterCard Traveler Rewards website but will not notify you otherwise.
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