Creating brilliant digital experiences

From the frontline team to the technicians in the field, we're transforming Telstra to make every experience feel like magic.

Digital at Telstra

As the world becomes more digital, so are we. Increasingly our customers prefer to connect with us digitally, with more service transactions performed online than instore or via the phone.


Our digital world

digital world

Moving forward

We’re committed to:

  • Ensuring all new products and services can be bought or managed by customers digitally.
  • Make connecting with Telstra even easier, by continuously enhancing our customer tools like the award winning Telstra 24x7 App, and My Account.
  • Building an enhanced digital eco-system for our frontline staff, to create a seamless experience for customers – whether that be online, in store, over the phone or with a home visit from a technician.

Through improved processes and tools for customers and staff, we aim to deliver a brilliantly connected future.  

Popular ways to connect


Download the Telstra 24x7 App on your smartphone or tablet today



Alternatively, go online to My Account


Telstra 24x7® App


Manage your account and services from your smartphone or tablet with the Telstra 24x7® App.

My Account


My Account lets you manage your Telstra accounts and services online.

Switch to Email Bill


Enjoy the quick and convenient way to receive your bill at a time that suits you from your desktop or mobile device.