Change Location

Chicago and Northern Illinois

Change Location
Close
  • Menu
  • Search
Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Better Built Garages

Phone: (708) 799-9393 Fax: (708) 799-7282 View Additional Phone Numbers 17350 Cicero Ave, Country Club Hills, IL 60478 http://www.betterbuiltgarages.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Better Built Garages meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Better Built Garages include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 5
Problems with Product/Service 3
Total Closed Complaints 10

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Better Built Garages
See Trends in Complaints on Better Built Garages | View Complaints Summary by Resolution Pie Chart on Better Built Garages

Customer Reviews Summary Read customer reviews

1 Customer Review on Better Built Garages
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Better Built Garages

Additional Information

BBB file opened: September 28, 1990 Business started: 07/01/1956 Business started locally: 07/01/1956
Type of Entity

Sole Proprietorship

Business Management
Ms. Susan Clausen, Secretary Mr. Andrew George, President
Contact Information
Principal: Ms. Susan Clausen, Secretary
Number of Employees

15

Business Category

Garage Builders Patio & Deck Builders Siding Contractors Tool & Utility Sheds Prefabricated Metal Building and Component Manufacturing (NAICS: 332311)

Products & Services

This business offers: New Garages, Garage Repair, Garage Door Replacement, Tool & Utility Sheds, Storage Sheds, Gutters, Patio & Deck Builders, Siding Contractors

Directions | Enlarge


Customer Review Rating plus BBB Rating Summary

Better Built Garages has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.