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**This is for Commerce Employees Only**

 

   

 

   

 

   

To access Citrix from your home or remote location, click Citrix XenApp.

If you are in the office, click here or type http://citrix in your browser and you won't be prompted for a username and password. This is helpful when you are on a conference room PC and need access to an application that is not installed. This only works in the office connected to the network.

Most Citrix problems are fixed by installing the latest Citrix Client

If you are experiencing issues with citrix on a non-Commerce device, you can try installing the latest citrix client by clicking this link http://receiver.citrix.com. You may have to uninstall the old version. If you have a Commerce device and having issues with Citrix, please contact the Commerce Customer Services.

Windows XP is no longer supported by Microsoft and will not work with Citrix.

Do you need detailed instructions?

Detailed instructions are available here. Click on the type of device you are using for step-by-step directions with screenshots.Uninstall and reinstall the Citrix Client. If you are having trouble, first run the Citrix Receiver Clean-Up Utility (Windows only), then go through the regular Citrix setup as indicated in the instructions.

Disclaimer

Commerce and staff are not responsible for compute devices unless these devices are owned and provided to the employee by Commerce. Commerce cannot help you fix home PCs or other personal devices. Commerce provides this website and fixes to help you resolve issues related to getting Citrix working. If following any recommendation causes your device to not work correctly, or become inoperable, it is not Commerce nor Commerce staff responsibility to fix. Use at your own risk.

     

Getting Help

Detailed Instructions
Detailed Instructions

Commerce Customer Services
Monday - Friday 8am - 5pm
(360) 725-2676
ComCustServ@commerce.wa.gov

Remembering this page:
http://www.commerce.wa.gov/citrix

 

Frequently
Asked
Questions

What is Citrix XenApp?
Citrix XenApp allows Commerce employees to access their applications remotely including access to network drives and internal files.

Does it cost extra?
Yes. Get approval from your supervisor and contact the helpdesk (Commerce Customer Services) to purchase and use Citrix. Outlook Web App is available for no additional fee which gives employees access to email.

Does Citrix require something be installed on my computer?
Yes, you must have the latest citrix client and a web browser in order to use Citrix. Download Latest Client.

How can I get access to full Oultook application from my home or other remote location?
You can logon to Citrix to have full Outlook just like your workstation. You must have a Citrix account to use Citrix.

How do I logon?
Detailed Instructions

How do I get a Citrix key fob?
Get approval from your supervisor and contact the helpdesk (Commerce Customer Services). There is a cost associated with using Citrix.

What is a Citrix key fob?
Here is a picture of a key fob

I messed up on my password 3 times what do I do?
Wait 30 minutes and your account will automatically reset. If during normal business hours, you can call the helpdesk and they will unlock your account.

I messed up my logon password or passcode once what do I do?
Please wait until a new number comes up on the keyfob before trying to logon again.

I'm able to logon but my apps do not show up.
Uninstall and reinstall the Citrix Client. Download Latest Client

I get a popup that says "Do I want to open or save citrix.ica."
Uninstall and reinstall the Citrix Client. First run the Citrix Receiver Clean-Up Utility (Windows only), then go through the regular Citrix setup as indicated in the instructions.