Welcome to the Best Practices Website

Welcome to the California Office of Systems Integration (OSI) website for Best Practices in the Project Life Cycle. The OSI Best Practices Website addresses project needs by providing resources for policies, standards, guidance, and industry best practices.

About Us
This website provides direction and best practices guidance for State and consultant staff of the OSI to manage large-scale Information Technology (IT) projects. These best practices represent efficient, effective, and repeatable processes that have enabled the OSI to successfully implement and continuously improve many large IT projects.

The OSI has aligned its Project Life Cycle business processes with accepted industry best practices and methodologies such as the Institute of Electrical and Electronic Engineering Computer Society (IEEE), the International Software Engineering Institute (SEI), the Project Management Institute (PMI), and the Project Management Body of Knowledge (PMBOK). Additionally, the OSI leverages the expertise and experiences of our Project Teams to assist in the development and improvement of templates, guidelines, and policies included in this website.

The information contained in this website provides guidance and direction for the OSI, its external stakeholders or for any organization involved in large-scale IT systems development projects.


Project Life Cycle

The Project Life Cycle (PLC) includes the necessary steps to complete a project. The PLC consists of four distinct life cycles: project management, project funding approval, acquisition, and system development.


Featured Topic: Change Management

Change management is: the application of the set of tools, processes, skills and principles for managing the people side of change to achieve the required outcomes of a change project or initiative (definition from Prosci).

The goal of change management is: to enable and encourage the successful individual transitions required by a project or initiative - since organizational results are only achieved when the individual employees impacted by a change embrace and adopt the new way of doing their jobs.

As an organization we need to carefully manage the transition from our “current state” to the desired “future state” via strategic planning, business planning, and change management (the human side plus work products and non-human assets). For the change management of work products and non-human assets please see the “Change Management Process document in our Documents section.

Effect “human-side” change management is a partnership between the executive leadership/sponsor, project management, and change management.

Change management must be initiated early. Managing the human component may be divided into three general organization processes: 1) preparing for change, 2) managing change, and 3) reinforcing the change.


From www.change-management.com “The Prosci ADKAR Model is an excellent model for Individual Change Management. The model shows the phases that individuals go through in any kind of change - personal or professional. The model is an excellent framework for business management of large projects, and can be used to diagnose failure, develop corrective actions and facilitate communication between key managers and employees. A full text on the model can be found in ADKAR: a model for change in business, government and our community.” ADKAR is an acronym for Awareness, Desire, Knowledge, Ability, and Reinforcement.


What's New at OSI

  • 10-17-2014
    Addition of Ideal Staffing by Phase and Complexity chart which is based on CA-Project Management Methodology (CA-PMM) definitions of project complexity for Medium, Large, and Mega project and OSI expert input as to the essential functions which must be staffed during the Acquisition, System Development, and Operations.
  • 04-06-2012
    Numerous Project Core Team roles have been added to the Roles page together with links to corresponding Role and Responsibility documents. Also, functional organization charts have been added which illustrate the Project Core Team for a very large project during the Acquisition, System Development, and Maintenance & Operations phases of a project’s life cycle. In addition, the entire website has been updated to comply with the new State of California website standards.
  • 11-04-2011
    A Governance Framework page replaces the Multi-Department Project Framework and provides a wealth of information regarding the critical areas of program and project governance and the important distinctions between the two governance levels.
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National Recognition Awards

DGAA - 2008 Winner NASCIO Recognition Award 2008 

OSI Receives National Recognition Awards 

The Center for Digital Government (CDG) and the National Association of Chief Information Officers (NASCIO) have each recognized OSI for developing a unique web based Best Practices framework for project management and acquisition services that provides a structured methodology utilizing standardized and repeatable processes throughout the project life cycle.

The  CDG awarded the OSI the nationally recognized Digital Government Achievement Award for its management of large IT projects in the government-to-government category. Additionally, NASCIO announced the OSI as a finalist in the "Enterprise IT Management Initiatives category," for deployment and use of its own unique brand of project management tools and processes through the Best Practices Website.