The Performance Branch creates applications and publishes resources to help the NWS achieve
its maximum forecast and warning performance. Our goal is to provide subject matter expertise,
assist service programs in defining requirements, collaborate with research and development efforts,
while striving for exceptional customer service. We hope you find the site a useful resource.
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Released – Late Fall 2016 Peak Performance Newsletter!
The Performance and Evaluation Branch is pleased to announce the release of our Late Fall 2016 Peak Performance Newsletter! This issue includes the following articles:
1) Google Analytics in NOAA and the NWS: A Force Multiplier 2) NWS FY2016 Q3 Customer Satisfaction Survey Update 3) On the Road Again 4) Did You Know? 5) Service Assessment Program 6) Performance and Evaluation Branch Points of Contact 7) Status of Service Assessment Action Items
We hope the articles contained in this issue are interesting, also relevant to your program areas. If you would like to contribute to the Winter Edition of Peak Performance, please submit articles by January 6, 2017. Submission guidelines may be found here.
We look forward to hearing from you!
Released – Summer 2016 Peak Performance Newsletter!
The Performance and Evaluation Branch is pleased to announce the release of our Summer 2016 Edition of Peak Performance! Inside this summer edition, you will find the following articles: 1) NWS FY2016 Q2 Customer Satisfaction Survey Update 2) Comments From the NWS FY2016 Q2 Customer Satisfaction Survey 3) Did You Know? 4) Ask Chuck! 5) Service Assessment Program 6) TAF Verification Requirements 7) Status of Service Assessment Action Items
We hope the articles are both interesting and educational, also provide information relevant to your program. If you would like to contribute to our Fall 2016 Peak Performance Newsletter, please submit articles by September 15, 2016. Submission guidelines may be found here. We look forward to hearing from you!
Website Offline for Maintenance: August 19 - 22
Network maintenance will take place at NWS Headquarters on Saturday, August 20th and will result in the inability for users to connect to the Performance Management website. We will take advantage of this network outage to perform some much needed maintenance on our hardware.
In order to do this, the Performance Management website will be taken offline at 3pm on Friday, August 19th and will be fully restored no later than Noon on Monday, August 22nd. Please plan accordingly if you planned on accessing the website during this time.
We apologize for the inconvenience and appreciate your understanding in our continued server maintenance efforts.
NWS Releases The Historic South Carolina Floods of October 1–5, 2015
The NWS has released the Historic South Carolina Floods of October 1–5, 2015. John D. Murphy, Chief Operating Officer, NWS Office of Chief Operating Officer, signed the report July 2016.
The combination of a surface low-pressure system located along a stationary frontal boundary off the U.S. Southeast coast, a slow moving upper low to the west, and a persistent plume of tropical moisture associated with Hurricane Joaquin resulted in record rainfall over portions of South Carolina, October 1–5, 2015.
Widespread, heavy rainfall caused major flooding in areas from the central part of South Carolina to the coast. The historic rainfall resulted in moderate to major river flooding across South Carolina with at least 20 locations exceeding the established flood stages. Flooding from this event resulted in 19 fatalities.
Because of the significant impacts of the event, the National Weather Service formed a service assessment team to evaluate its performance before and during the record flooding.