CIKM 2011 Keynote: User Interfaces that Entice People to Manage Better Information

Today I gave a keynote at CIKM 2011.  I argued that in addition to all our work on tools the process information for users, we should also be looking at tools that make people better able to apply their innate information processing talents for themselves.  I talked about the following tools that reflext that idea, [...]

Who's answering your questions?

Over the course of the last year or so, I’ve been looking at the way people ask and answer questions on Facebook. Much of this work happened with the phenomenal and (haystack alum!) at .
I’ve been interested in the ad hoc way people ask questions as their status messages (not using the Facebook [...]

search behavior as an indicator of frustration

can you identify what’s happening when users are searching?  can you tell who are novices and who are experts?  can you tell when a searcher is frustrated?
what are signals for search success?
- query formulation
- evaluation speed
- query formulation process (systematic)
use of operators might mean experts.
not considering experts/novices, or successes, but looking at what happens when [...]

eyebrowse | update and user reactions

Today, we rely increasingly on the Web for a multitude of everyday activities that run the gamut from simple queries to complex social interactions. As a result, our browsing patterns are starting to reflect the intricate and multi-faceted nature of our daily lives, but web browsers retain little of the nuanced richness of this information [...]

Youtube is (one part of) the next Google

(Cross posted on my blog)
This article in the NYT, inspired in part by This blog post by Alex Iskold made me think about the future of search.
Both pieces speak for a growing group of children that increasingly depend on video, not text, for their information consumption.  Neither piece cites studies for this, but there is [...]