AWS Managed Services provides ongoing management of your AWS infrastructure so you can focus on your applications. By implementing best practices to maintain your infrastructure, AWS Managed Services helps to reduce your operational overhead and risk. AWS Managed Services automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. Our rigor and controls help to enforce your corporate and security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach. AWS Managed Services improves agility, reduces cost, and unburdens you from infrastructure operations so you can direct resources toward differentiating your business.
AWS Managed Services delivers consistent operations management and predictable results by following ITIL® best practices, and provides tooling and automation to increase efficiency, and reduce your operational overhead and risk.
Change Management
AWS Managed Services provides simple and efficient means to make controlled changes to your infrastructure. For example, if you want to deploy an EC2 stack, or change your RDS database configuration settings, AWS Managed Services enables you to quickly and easily make the request through a dedicated self-service console. Changes follow a set approval process, and most changes can be executed immediately through our automation engine, while others can be scheduled for execution at a later time.
Incident Management
AWS Managed Services monitors the overall health of your infrastructure resources, and handles the daily activities of investigating and resolving alarms or incidents. For example, in the event of an EC2 instance failure, AWS Managed Services would recognize the failure and automatically launch another instance, and take appropriate action to help minimize or avoid service interruption.
Provisioning Management
AWS Managed Services enables you to quickly and easily deploy your cloud infrastructure, and simplifies the on-demand provisioning of commonly used pre-defined cloud stacks. With an infrastructure designed to meet your application needs, AWS Managed Services’ automation and integration with your existing ITSM service catalog allows you to quickly stand up applications in either test or production environments through a self-service portal.
Patch Management
AWS Managed Services takes care of all of your OS patching activities to help keep your resources current and secure. When updates or patches are released from your OS vendors – including Amazon Linux, RHEL 7, and Microsoft Windows Server 2012 – AWS Managed Services applies them in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied as needed, while others are applied based on the patch schedule you request.
Access Management
AWS Managed Services provides rigor and control by applying AWS security best practices to your infrastructure. By configuring default AWS security capabilities, such as Identity and Access Management (IAM) roles and EC2 security groups, AWS Managed Services simplifies access management, and removes the complexity of managing multiple authentication mechanisms, enabling you to use your corporate credentials to access your AWS resources.
Security Management
AWS Managed Services protects your information assets and helps keep your AWS infrastructure secure. With anti-malware protection, intrusion detection, and intrusion prevention systems, AWS Managed Services manages security policies per stack, and is able to quickly recognize and respond to any intrusion.
Continuity Management
AWS Managed Services backs up your AWS stacks at scheduled intervals that you define. In the event of a failure or outage that impacts your business, or at your request, AWS Managed Services can perform a restore of any of your backups as needed, including backed-up EBS volumes or RDS database snapshots.
Reporting
With AWS Managed Services, you have access to the data we are using to manage your infrastructure, including Amazon S3 logs, CloudTrail logs, instance logs, and real-time data from the AWS Managed Services APIs. In addition, your Cloud Service Delivery Manager will provide a monthly summary of key performance metrics, including operational activities, events and their respective impact, as well as recommendations to optimize platform usage.
AWS Managed Services manages the daily operations of your AWS infrastructure in alignment with ITIL processes. Through monitoring, automation, and self-service tools, AWS Managed Services will keep your infrastructure current and secure, quickly recognize and respond to events, and enable you to easily request changes based on your needs. Simply put, AWS Managed Services manages your AWS operations so you don’t have to.
AWS Managed Services provides standardization for deployments, supports compliance with your internal policies, and is integrated with Trend Micro Deep Security for endpoint protection. Additionally, our operating environment and infrastructure templates adhere to AWS architecture best practices to provide governance, control, and security that are paramount to your business.
With AWS Managed Services, you get access to a dedicated Cloud Service Delivery Manager, as well as all of the benefits of Enterprise Support at no additional cost. While AWS Managed Services becomes accountable for the operation of your AWS infrastructure, you retain control to build and run your applications, and gain advocacy and support to help you focus on innovation.
“Large enterprises need a highly structured, consistent framework for infrastructure operations in the cloud, and AWS Managed Services is a significant step forward. At Logicworks, we are adding this to our arsenal of tools for new AWS customers that want a fully cloud-native solution, in addition to the custom architecture design, automation, and 24x7 support that Logicworks provides.”
Jason McKay, CTO and SVP, Logicworks
“SGN's migration to cloud is based upon improving the security and durability of its IT, while becoming more responsive to its business and customer service needs – all at a lower cost. We decided the best way for us to manage the migration into AWS, at the lowest risk to ourselves, was to partner with AWS. Its Managed Service team has the expertise to optimise the AWS platform, allowing us to accelerate our understanding of how to best manage the infrastructure within AWS."
Paul Hannan, Chief Technology Officer
"We see AWS Managed Services as a key solution in the AWS portfolio, designed to meet the need for a cost effective, highly controlled AWS environment, where the heavy lifting of management and control can be outsourced to AWS. This will extend our relationship even further, as Cloudreach will help customers design and migrate to AWS Managed Services, plus provide application level support alongside AWS."
Tom Ray, Head of Cloudreach
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