Forward thinking digital products & consulting services

We provide tools and consulting that inspires our customers, extends their capabilities, and advances their enterprises.

Recent work

My VAC Account

We've been working with Veterans Affairs Canada (VAC) to roadmap, build, and enhance their e-service capabilities with the My VAC Account application. Its mission is to provide secure, faster service to our Veterans, RCMP, service men and women, and their families.

Veterans Affairs Canada

Thinking Big is working with Veterans Affairs Canada (VAC) in preparing for the Government of Canada's (GOC) Web Renewal Initiative. VAC's content will be migrated into, the new Canadian Government web site that will consolidate the federal government's 91 departments and agencies.

Featured articles

Please Don't Forget the User

Brian Ansems

Plain and simple, software and services are used by people. And the user’s experience with those services will decide the success or failure of the enterprise that creates and owns them.

Prototyping With a Framework

Paul Lopes

In a traditional systems development life cycle (SDLC) project, sometimes the end result does not successfully meet the needs of the user, even though it does meet the requirements set out by the business requirements document.

Communicate Early and Often

Jennifer MacIsaac

People hear and interpret things differently. You need to adjust to your audience, share the message through different avenues and repeat your message until it has been understood.

Business Process Re-engineering for Digital Enablement

Kent Harrison

Customers become frustrated with an online service that goes as far as filling out a form, then they click on submit and end up waiting for days, weeks or longer for their transaction to complete.