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BBB Business Review

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BBB Accredited Business since

Renewal by Andersen of Pennsylvania, New Jersey, and Delaware

Phone: (866) 933-0251 View Additional Phone Numbers 761 5th Ave Suite 3, King of Prussia, PA 19406 View Additional Email Addresses http://www.renewalbyanderson.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Renewal by Andersen of Pennsylvania, New Jersey, and Delaware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Renewal by Andersen of Pennsylvania, New Jersey, and Delaware include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Renewal by Andersen of Pennsylvania, New Jersey, and Delaware
See Trends in Complaints on Renewal by Andersen of Pennsylvania, New Jersey, and Delaware | View Complaints Summary by Resolution Pie Chart on Renewal by Andersen of Pennsylvania, New Jersey, and Delaware

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Renewal by Andersen of Pennsylvania, New Jersey, and Delaware
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Renewal by Andersen of Pennsylvania, New Jersey, and Delaware

  • Government Actions

    BBB knows of no government actions involving the marketplace conduct of Renewal by Andersen of Pennsylvania, New Jersey, and Delaware.

    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning Renewal by Andersen of Pennsylvania, New Jersey, and Delaware's advertising at this time.

    What is BBB Advertising Review?

Additional Information

BBB file opened: June 29, 2009 Business started: 01/01/2009 in PA Business incorporated 12/15/2008 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA001884.

Type of Entity

Corporation

Business Management
Mr. John Esler, President Mr. Michael Watson, Assistant Manager Ms. Cindy Cooney, Director of Operations & Finance Ms. Kristin Gardner, Director of Operations/Finance Mr. David Kenery, Director of Marketing Mr. Matt Miller, Director of Marketing
Contact Information
Principal: Mr. John Esler, President
Customer Contact: Ms. Kristin Gardner, Director of Operations/Finance
Principal: Mr. Michael Watson, Assistant Manager
Business Category

Windows Windows - Installation & Service

Alternate Business Names
J & M Windows Inc. Renewal by Andersen Renewal by Andersen of Greater Philadelphia

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.