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Privacy Policy

Our Commitment

Food Banks Canada is committed to protecting the privacy and the personal information of its members, donors, employees, other stakeholders and users of our Web site. Food Banks Canada values the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you may choose to share with us.
By using our Web site, or by otherwise choosing to submit personal information to us, you signify your consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Web site or submit any personal information to us.

Defining Personal Information

Personal information is any information about an identifiable individual, such as information that can be used to distinguish, identify or contact a specific individual. This information can include an individual's opinions or beliefs, as well as facts about, or related to, the individual (e.g. name, address, phone number and e-mail address).

Privacy Practices and Protection of Information

Personal information gathered by Food Banks Canada is kept in confidence and in accordance with the following Ten Privacy Principles:

Principle 1 — Accountability

An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization’s compliance with the following principles.

Principle 2 — Identifying Purposes

The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.

Principle 3 — Consent

The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.

Principle 4 — Limiting Collection

The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.

Principle 5 — Limiting Use, Disclosure, and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Principle 6 — Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Principle 7 — Safeguards

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

Principle 8 — Openness

An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Principle 9 — Individual Access

Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 — Challenging Compliance

An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization’s compliance.

How Personal Information is Collected

Our electronic donation service requires that cardholders provide contact information (including without limitation: name, address, city, state or province/territory, postal code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date), and ordering information. This information is collected and used to process the transaction, for internal accounting and for Food Banks Canada’s donor recognition purposes.
In addition, we may collect personal information from you when you voluntarily provide it to us through a number of features available on our Web site. We may also collect personal information when you contact us through e-mail, telephone, mail; or other correspondence, or when you otherwise provide us with personal information.

How Personal Information is Used and Disclosed

The personal information we collect may be used for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent. For example, we may use your personal information to:

  • Process your donation and issue tax receipts;
  • Respond to your questions or inquiries;
  • To send you informational, fundraising, or promotional communications;
  • To carry out other purposes that are disclosed to you and to which you consent; or
  • To carry out any other purpose permitted or required by law.

Except as described below, we do not sell, transfer or otherwise disclose to third parties the personal information we collect.
Please note that some areas of our web site may allow you to upload or publish your own content to a public area of the Site (“Posting”). Such Postings may be associated with your full name, first name and initial, user name, submitted photo, and any Personal Information that you choose to include in your Posting will appear on the web site, and may be viewed by other visitors to the web site. If you choose to include Personal Information in a Posting you post on this web site, you consent to the public disclosure of the Personal Information you choose to post in this manner. If you do not wish to publish your Personal Information in this manner, please do not include it in a Posting you post to a public area of the web site.
Certain information submitted through electronic donation is shared with other parties necessary to complete credit card transactions, including, without limitation, credit card companies, credit card clearing houses and processors, and financial institutions. The parties mentioned in the above sentence are responsible for their own privacy policies and for maintaining privacy and confidentiality for all information provided to them. If a user has any questions or concerns about the privacy policies of those parties, it must contact such parties.
Food Banks Canada may also provide to third parties aggregate or statistical information that does not include personal information. Food Banks Canada does not trade, share or sell mailing lists or donor information.
In addition, we may provide your personal information to third parties who provide services to us or on our behalf. These entities may use the information solely in conjunction with the specific services they provide for us. We also reserve the right to transfer any personal information we have about you in the event that we sell or transfer all or a portion of our assets to a third party. Further, we reserve the right to disclose any personal information as needed if such information is requested by law enforcement agencies or if we are requested to do so by law, regulation, court order, or by a government entity. We may also disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) cooperate in any legal investigation; (iii) identify, contact, or bring legal action against someone who may be violating the Terms of Use of our Web site or any other agreement they have with us; or (iv) to protect our rights, privacy, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.

Information Automatically Collected

Our Web site keeps track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. The IP addresses we collect on our electronic donation systems are linked to personal information. This is collected in order to help combat fraud during the donation process. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. Automatically collected information may also be used for the other purposes identified in this policy.
Sometimes we may use cookie technology, web beacons and other similar devices on our Web site to enhance functionality and navigation for our visitors. Information tracked through these mechanisms includes, but is not limited to: (i) your IP address; (ii) the type of web browser and operating system being used; (iii) the pages of the Web site a user visits; and (iv) other Web sites a user visited before visiting this website. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on our Web site. Cookies do not collect or contain your personal information.


Food Banks Canada personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to help ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered or those permitted under this Privacy Policy. We also take measures to help ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
Food Banks Canada uses advanced security to help protect your personal information; you can verify our information by clicking on the GeoTrust Site Seal. Our electronic donation service is secured with SSL encryption. All sensitive online information collected is secured via SSL encryption, and protected by a firewall. Whenever sensitive information is transmitted, such as a credit card number, our server provides 128-bit encryption of the information as it travels across the Internet. Food Banks Canada restricts internal access to personal information to selected members of Food Banks Canada’s employees.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.
Personal Information we collect is maintained with the source of the information at Mississauga ON. 
Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in those countries to maintain protections on the personal information that are equivalent to those that apply in Canada.

Children’s Privacy

Food Banks Canada is committed to protecting the privacy of children and we do not knowingly solicit personal information from children. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.

Updating of Privacy Policy

We review our privacy practices for our various activities, and reserve the right to modify or update our policy. Please check this Web site on an on-going basis for information on our most up-to-date practices. We will indicate at the bottom of this page the date this privacy policy was last revised. Your continued access or use of this Web site after any such changes constitutes your acceptance of the privacy policy as revised.

Links to Other Websites

This Web site may contain links to other Web sites that are independently owned and operated by third parties. These links are provided to you as a convenience only. These other Web sites may have their own privacy policies and are not governed by this privacy policy. We are not responsible for the privacy practices or the content of any Web site(s) owned and operated by any such third parties. Other Web sites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each Web site you visit.

Contact Info

Questions, concerns or complaints relating to the Food Bank Canada’s privacy policy on the treatment of personal information should be e-mailed to Director of Communications at privacyofficer@foodbankscanada.ca or 5025 Orbitor Drive, Building 2, Suite 400, Mississauga, ON L4W 4Y5.
Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada.

Food Banks Canada Charitable Registration Number: 13064 3737 RR0001

Last reviewed/updated: April 7, 2015

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