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New Home: ChannelPlaybook.com

By Peter on Tuesday, Sep 12

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

By Jim Machi on Tuesday, Sep 12

Mobile payment has been around for some time. In some cases, there are mobile apps you can download from your bank, allowing...

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Tagged Facebook, financial apps, Mobile app, WeChat, WhatsApp | Responses

Paul Ryan: Smartphones Are Cleaning FEMA Out

By Rich Tehrani on Thursday, Sep 7

According to Speaker of the House, Paul Ryan, people are using smartphones to apply for FEMA assistance at unprecedented levels and as...

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Tagged fema, harvey, hurricane, irma, paul ryan

IoT and Real-Time Communications Convergence (Part 2)

By Jim Machi on Tuesday, Sep 5

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications. I’ve gotten a few comments about that blog and...

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Tagged internet of things, IoT, real-time communications | Responses

Tunnel is the Professional way Call Centers Text Customers

By Rich Tehrani on Monday, Sep 4

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers. There is no shortage of...

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Tagged call center, contact center, crm, ctia, eagleacd, kent charugundla, slack, sms, tcpa, texting

Roku IPO Reminds us Tech is an Oligopoly

By Rich Tehrani on Sunday, Sep 3

Roku is a company that defied the odds - competing in a market with Apple, Google and Amazon and somehow persevering by...

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Tagged amazon, facebook, google, ipo, netflix, oligopoly, roku, streaming

Watch out Slack, Here Comes Flock

By Rich Tehrani on Saturday, Sep 2

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems...

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Tagged atlassian, bhavin turakhia, confluence, flock, hipchat, jira, messaging, trello, ucaas

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Is This the Way to Get Attention?

July 5, 2017

If you want to get a partners attention, want to know some of the best ways to do that?

Spam them
Don't use BCC. Show all the emails of everyone on the invite!*
Invite them to events that are thousands of miles away - in another state.
Be lazy.

You got my attention. I already had one go around with Convey and LSI over this.

Posted in Marketing, channel, compliance, privacy

Tagged: channel managers, email, hipaa, marketing, privacy : Related Tags: email, convey, trust, attention, bytegrid, emails

LANTelligence's CEO on Channel and Contact Center

June 30, 2017

After a short conversation with Martin Tracey, CEO of Unified Communications Solutions Provider, LANtelligence, we decided to do an interview to share some of the points we were discussing.

RAD: The Telecommunications/UC space is changing. It is a lot different than when we both got in during the heyday of the 90s. How will these changes affect channel partners?

Posted in VAR, channel, communications, crm, hosted uc, telecommunications, unified communications, voip

Tagged: call center, channel partners, cloud communications, crm, hosted pbx, UC, unified messaging, VAD, var, VAR : Related Tags: contact center, contact centers, ccaas solutions, growing demand, channel partners, ccaas

Do You Have Any Marketing Firms or Banks as Clients?

June 27, 2017

It was a rough day in Europe with ransonware hitting banks, airlines, utilities and other businesses. Many businesses closed early in Europe. Some businesses in the US with parents in Europe were also infected.

WPP is one of the largest advertising and marketing firms in the world.

Posted in backup, cybersecurity, disaster recovery, managed services, security

Tagged: backup, disaster recovery, managed it, ransonware, security : Related Tags: marketing firms, virus software, password policy, businesses, europe

The Next Billion Dollar Telecom Player

June 26, 2017

GTT has been on an acquisition tear lately. They bought Perseus and Giglinx in the last month. "Perseus specializes in the ultra low latency connectivity used by the high frequency trading community," according to Telecom Ramblings. The purchase price was $37.5M plus the assumption of $3M in capital leases.

Posted in hosted uc, mergers, telco, unified communications, voip

Tagged: financials, hosted pbx, mergers, numbers, telecom is broken, UC, vonage : Related Tags: billion revenue, global capacity, synergy research, pivotal group, billion dollar, revenue

The Cable Merger World Churns

June 23, 2017

There was a report that Verizon tried to buy Charter for about $100B. It was rejected for being too low.

The other rumor is that Altice which bought Cablevision and Suddenlink is looking at a nearly $2B IPO and will use those proceeds to buy Cox. But that may not happen because Charter now wants to buy Cox.

John Malone, the pioneer cable consolidator, has been all about consolidating cable, telco and wireless.

Posted in FCC, Internet, broadband, cableco, mergers, telco

Tagged: broadband, cable, cableco, centurylink, FCC, mergers, telco : Related Tags: charter, broadband, cable, comcast, americans, acquired

Sangoma Picks Up a Distributor

June 20, 2017

Sangoma Technologies Corporation is buying Buffalo-based VoIP Supply. VoIP Supply is a distributor of the hardware that goes with VoIP including phones, switches, headsets, et al. Apparently the privately help distributor "in fiscal 2018, will be accretive, will add over C$15m in revenue to Sangoma," according to the press release.

Sangoma is paying $3M in cash plus about another million in stock and options for VoIP Supply.

Posted in PBX, VAD, mergers, voip

Tagged: mergers, pbx, VAD, voip : Related Tags: supply, sangoma, margins, distributor, maybe

Waiting on the Channel

June 15, 2017

Whether it is TPX CEO Richard Jalkut or other channel executives, providers are impatiently waiting on the channel to jump off selling network and start selling other things.

The products that have been launched recently sit in big buckets titled IOT, Cyber-Security, Managed Services, SD-WAN and of course UC (UCaaS, UCC, WCC).

Rich Tehrani has a nice read about AI and analytics transforming companies like Vodafone.

COLOTRAQ has a new IT Risk/Cyber-security Assessment and Planning Service.

Posted in AI, IOT, SDN, VAR, agents, channel, cybersecurity, hosted uc, managed services, msp, sales and selling, unified communications

Tagged: channel partners, earthlink, managed it, msp, sdwan, security, sellecom, selling, UC, VAR : Related Tags: cyber security, waiting channel, channel partners, managed services, selling cyber, selling

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