Greg Baud

Assets and Maintenance Manager
South Gippsland Water

3:10 PM Transforming your Field Service Set-Up for a Better Customer Experience

This session will highlight South Gippsland Water’s 5 year pricing submission with a focus on customer outcomes and their impact on field services and programs. This was in response to the ESC’s mandated customer consultation as part of the pricing pathway. Something that is unprecedented in water utilities.

  • Understanding the new mandate and recommendations and its impact on field services
  • Strategies to engage with the customers
  • Lesson learned and future outlook