Jacob Messer

Director Operations and Visitor Services
Western Sydney Parklands

12:20 PM Developing an Online Scheduling to Ensure Seamless Services for a Great Customer Experience

The Parramatta Park (85 Hectares and 1 million visitors) and Western Sydney Parklands ( 27 Km) are managed by a small team of 25 full time employees and an army of contract workers including horticulturists, maintenance, technicians and many more. There objective is to deliver seamless maintenance and upkeep services for a better visitor experience. To enable this there have developed an intranet based scheduling system that can be accessed on a number of mobile devices. With this platform they continue to manage a growing number of spaces without needed additional staff. This session will explore how.

  • Understanding the earlier set up: Excel sheet based scheduling systems involving manual entry
  • Introducing a scheduling system on the intranet
  • Overcoming the challenge of uptake