These guys are simply AMAZING! I had a bad battery in the new truck a student purchased. I tried to change it, but, the last person stripped the bolt. I did not want to let the student go to their next job with a faulty battery. These guys dropped what they were doing from their SUPER busy schedule and fixed it, they did not charge either! They are the epitome of Old Fashioned Service. They have our business for sure!! Signed Raven Rock Ranch, Redmond, WA.
Had some weird noise on my Mazda. Mike was short on staff (flu) but still managed to get my car checked and evaluated. Ended up with the bad news on transfer case. Mike and team were genuine enough to recommend me to take it to the dealer and get Mazda to fix it. Called up mazda to know there is an extended warranty to get it replaced for free.. Mike and team are genuine, honest and accommodating. 5 stars. Bonus: Mike has quite a sense of humor. Margaritas will be served in 6 minutes..was the call as we were waiting in the lobby.
These people are fantastic! I really expected them to bleed me dry considering their location, but they didn't. They were capable, they got me in imnediately when I had an urgent need, were super super nice about it and it really made my day!
Wow! These guys are awesome. A special Thank you to Mel and Michael! Made my first experience pleasant and memorable. Came in with several dashboard lights and Mel was able to explain to me what was going on. Lights were cleared due to just an error in the ECU and found that lights did not come back after a four mile drive. They even threw in a discount and free batteries for our car remotes. Oh and a complimentary car wash. Definitely will be back for future services. Thank you AA Auto Center of Redmond and Team!
These people are the first auto service place I have felt I could trust since moving away from my Dad. My husband's engine was killed my Jiffy Lube and these guys were so helpful through the process.
***AMAZING CUSTOMER SERVICE*** Wow. The kind of customer service you don't see very often. Reminded me of "Cheers" without the beers ;) Who woulda thought--went in for an oil change, left with my day feeling refreshed and enriched by these genuine humans. I'll never go anywhere else.
Impeccable service, price, and professionalism. We bring all of our vehicles here and refer all of our friends. They know what they are doing and are fast, reasonable, and on point. Tip: Make an appointment; it makes things as smooth as possible.
They did a great job! I just need a oil change and found AA Auto service near my home. They were on time, very polite and also did the vacuum an clean as well! Good price, and very nice courtesy shuttle service. I will definitely come back!
I saw my car leaking liquid and I thought it was an oil leak, I took it in the morning before work and after an inhospitable staff received me, I left my car there until further notice. I get a call back letting me know theres no oil leak, it was the AC leaking water, I apologize for the inconvenience and they let me know I'll still get charged for labor, thats okay! I know they spent time looking at it, checking it etc. However I get the bill and they charged me as if I had gotten an actual oil leak repair entirely, if I had gotten charged even a few bucks less I wouldn't be upset, but the whole price even tho they didn't need to do anything to my vehicle ? Abusive and unfair. Hope they enjoy the easy money they made, but wont be coming back again.
AA is an organized and friendly shop. They took care of me efficiently. Mike seems to take good care of his customers. I also got a courtesy lift to and from work! Also, they provide a free vacuuming and car wash.
Definitely recommend this auto shop. Amazing serivce and quality. I love the suttle service. They care about building long-term relationships with their clients; they successfully do this by being honest and taking pride in their work. They always make sure to take time to fix the root of the problem without taking advantage in any way the lack of my knowledge about cars. I have been a customer for a couple of years and they always take such good care of me. Special thanks to Brad for going the extra mile with helping me a couple of months ago.
This will be my next go to place for Auto repair. I took my older vehicle in for an inspection and had a lengthy discussion with Mike about how another service shop said I needed a bunch of work to keep my car running. Mike told me to drop it off and when it was inspected, gave me an honest assessment of what "could" be done versus what "had" to be done. For an almost 20 year old vehicle I really appreciated his honestly. The staff is top notch and I will be back for sure when I need auto service. It's nice to have a local shop with friendly honest service.
I was so happy with tire alignment last time at Thai place, today stop in to do an oil change. What a service! Can't compliment enough for a wonderful service today. Thank you Mike and the team! Will definitely recommend this place to my friends!
I have been taking my car to AA Auto for the past few years and they have bent over backwards for me! They even know me on a first name basis which tells me that they truly care about their customers. They are always honest, reliable, and thorough. When I was having an issue with my tires, they took the time to help problem-solve the issue and referred me directly to someone at the tire shop where I purchased the tires. Because of the referral, I was completely taken care of by the tire shop. I could not be more grateful for the team at AA Auto and will be a customer as long as I am in the area!
HIGHLY RECOMMEND!! Im so grateful to have found this place. I don't even know where to start, I brought my car in for 120,000 mile service. I was extremely impressed how Mike and the other staff member handle each customer with patience and kindness. I received a call a few hours later and Mike explained that 3/4 of the stuff that would normally need to be done at the 120,000 service was already done which I had a feeling because I took it in to other places here and there for repairs/fluids in the past year or two. I was thankful he was honest because a lot of places would have done it even though it wasn't needed and charged me for it. I was on a strict budget and Mike calmly spent the time with me breaking things down and prioritizing them as he knew I couldn't do them all at one time, so we came up with a plan. They even washed and vacuumed my car... always a nice surprise. This place is very honest, loyal and direct. I would highly recommend this place, incredible service. Thank you!!
Mike and his team are consistently excellent communicators; we always know our estimates in advance before any work is done, what needs doing and why, and how long it will take. They always do quality work and stand behind their work. My wife and I discovered them three years ago (by recommendation from other local shops) and are delighted and wouldn't go anywhere else for our cars' maintenance and repairs (a Subaru and a Jeep). AA are mechanics we can trust and that do a consistently great job. Even when we have an unexpected/emergency repair need, they nearly always manage to work us in quickly and get us going, and keep us well informed. Even though we live a 30 min round trip from the AA shop they always drop me off / pick me up at home cheerfully and promptly, no sweat. Thanks Mike and colleagues!
(Finishing review from summer of 2016) I was referred to this shop by a coworker who has had far better experience than I did. The "simple" tune up was quoted at a price that was way too high! I was told that I'd find cheaper because everyone else uses crap parts. Crap parts or no, I need a working car, so I shopped around. I found a shop that was using the same quality parts for half the price. When they began repairs they had me look at some of the parts that had been "thoroughly" checked by AA. They were still super dirty and looked like no one had touched it in awhile. Even driving the car from AA to the other shop would NOT have accumulated this much dirt. I definitely got the impression that the diagnostic check that was done was subpar. I'm suspicious that they didn't really do a diagnostics check. Another shop had used the incorrect spark plugs, and this went undetected by them as well. I also understand my father can be very forward, especially when he's calling in to discuss why the prices are so high. However, badmouthing him when I come to pick up the car isn't going to help me feel welcomed back to the shop anytime soon. I'm sure they do use quality parts, however the markup seems steep.
I've had two cars serviced by AA Auto now, both with some unique needs. I recommend them highly. Communication is excellent - timely and clear. Work is also excellent and high quality. First experience involved an older (97) vehicle my son was taking to school out of state - we needed to renew the tabs, but it didn't pass inspection; had to get it to pass before he left in two days - not a huge job but definitely a rush one. Mike had me bring the car in and got it worked on between some other jobs. Aware that it was being driven by a kid to a school 1000 miles away, he - free of charge - looked it over to see if there were any other major problems looming. Here's the trust-inspiring part - he found it was in great shape, and didn't need anything right now! Wow! He did mention the heater needed to be replaced but it wasn't something I had time for right then - and he knew what he was talking about - 4 months/5000+ miles later sure enough that heater blew. Second and most recent experience involved a 2007 vehicle with a bad transmission that had sat for over a year without being started (long story but short version - Never buying another Nissan. EVER). This time a big job, but not a rush. He was upfront about all the costs, nothing got tacked on. I had received so much crap from the Nissan dealer and Nissan corporate that it was a breath of fresh air to receive kindness instead, finally. Thank you, Mike and AA Auto Service.
I have been going to AA to maintain our two cars since we moved to the area 5 yrs ago. I have found them to be honest, price competitive, and always willing to help in any way they can. Big Mike is a stand up guy, and his staff seems to reflect his good leadership. I would recommend this business without any reservation. Doug V.
I recently brought in my 2007 Ford Explorer and I have nothing but good things to say about the people at AA Auto Service Center. I was leaving on a road trip in 2 days and they were able to schedule me in and get all the work I needed done within a single day. They were very responsive about keeping me up to date on my vehicle and I would definitely recommend these guys to anyone looking for a quality place to service their vehicle. 10/10!
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