Customer Service
Reduce costs and improve satisfaction by structuring customer service communication with OTRS. It’s feature-rich and easy-to-use.
Whether you deal with thousands of inquiries and incidents daily
or just a few, you’ll need more than simply a strong vision to succeed.
If you want to drive your business forward and achieve sustainable growth,
you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers.
Our consultants have deep industry knowledge and will guide you
through maximizing OTRS Capabilities so that our technical solutions
precisely meet your business needs. They'll help you leverage OTRS
Flexibility so any workflow or process is seamlessly addressed.
Reduce costs and improve satisfaction by structuring customer service communication with OTRS. It’s feature-rich and easy-to-use.
Manage incidents simply and uncover the data needed to make forward-thinking strategy decisions. OTRS is an ITSM solution that scales and adapts to your changing business needs.
Respond to attacks quickly, accurately and transparently with OTRS. Automation and notifications take the guesswork out of crisis situations.
Advice and support are included with OTRS. So let us worry about up-time, automation modifications and required fields. That way, you and your team can focus on the projects that truly impact your business’s bottom line. Of course, anytime you want to learn more about OTRS, you can join us for one of our extensive training courses. OTRS is an all-around, carefree managed solution. We are always here for you.
Learn MoreThe OTRS System offers almost unlimited possibilities. That’s why we configure OTRS to perfectly fit your individual requirements. Of course, as your business expands and changes, OTRS will simply grow with you.
Learn MoreSee how some of our customers are already
profiting from the flexibility of OTRS.
At Olympus requests are now made and processed more easily and quickly. Thanks to OTRS, the company has a clear, individually configurable process.
Read moreAutomated functions have established an easy-to-understand communication flow at Géant. OTRS has made important information accessible to all employees in a single place.
Read moreIT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.
Read more