Get Connected. Get Answers.

2-1-1 is an easy-to-remember phone number for people to call for health and human service information and referrals and other assistance to meet their needs.

Statewide Database

Washington 211 maintains a statewide database of community resources. Looking for help? SEARCH the online database.

Regional Call Centers

Washington 211 is a network of 7 regional call centers. Call 2-1-1 and get connected to a specialist in your area.


2-1-1 partners with services statewide to meet community needs and get help into people’s hands.

News Updates

Vantage Fire

July 10th, 2018

Red Cross is opening a shelter for anyone displaced by the Vantage Fire in the town of George, WA. The shelter is located at: George Community Hall, 403 W. Montmorency Blvd. Please dial 2-1-1 for updated information on services in the area or if you want to help.

See pictures and information on the Kittitas County Sheriff Facebook Page


Medicaid Alternative Care & Tailored Supports for Older Adults

July 7th, 2018

There are multiple programs to support unpaid family caregivers or people who do not have a caregiver but who live at home. At times, family caregivers could use some extra support to help them continue to care for their loved one. The Medicaid Alternative Care (MAC) and Tailored Supports for Older Adults (TSOA) programs are two new programs family caregivers or individuals without a caregiver may be interested in.

For MAC and TSOA, the person receiving care must be age 55 or older. The caregiver must be age 18 or older. Medicaid eligibility is not necessarily a requirement and there are potentially other programs available for people who do not qualify for MAC and/or TSOA.

To learn about these new DSHS programs read (more…)

United Way Partners with Lyft to Provide Free Rides to Those in Need

June 18th, 2018

Last year, 2-1-1 received more than 250,000 transportation requests nationwide, and 20 percent of those could not be met with existing resources. Through a partnership with United Way Worldwide, Lyft will leverage the 2-1-1 network to satisfy gaps in transportation resources for individuals and families in need.

The goal of this pilot is to address unmet transportation needs through the distribution of free Lyft rides to qualified 2-1-1 callers. The program will launch in 12 key markets and run from June to November, focused on addressing healthcare, employment, and veterans’ transportation needs. Following the success of the pilot, Lyft and United Way will look to expand and scale the program in more cities.

Pilot Markets
The pilot will be executed in 12 mutually agreed upon markets.

  • Atlanta
  • Milwaukee
  • Austin
  • Nashville
  • Boston
  • Philadelphia
  • Cleveland
  • Orlando
  • Denver
  • San Diego
  • Houston
  • San Francisco

For information and to read the press release read (more…)

2018 1st Quarter Newsletter

May 24th, 2018

Download our quarterly newsletters to keep up with the latest news from Washington 211.

Find out about:

  • With a New Vision Comes a New Name
  • United Ways of Washington and 2-1-1 Partners in Advocacy
  • Let the Buyer Beware!
  • Adverse Childhood Experiences
  • 1st Quarter 2-1-1 Data

Download the Washington 2-1-1 1st Quarter Newsletter 2018

2017 4th Quarter Newsletter

May 24th, 2018

Download our quarterly newsletters to keep up with the latest news from Washington 211.

Find out about:

  • Free Tax Services and The Earned Income Tax Credit
  • Career Path Services
  • Youth Program Directory – King County
  • 2017 Year-end 2-1-1 Data Report

Download the Washington 2-1-1 4th Quarter Newsletter 2017

2 Million Pacific Northwest Households Can’t Afford Basics

May 18th, 2018

Nearly 2 Million Pacific Northwest (PNW) households can’t afford a basic monthly budget that includes housing, food, child care, health care, transportation and a smartphone, according to new reports released by the United Ways of the Pacific Northwest and the United Way ALICE Project. The 2016 data shows that 40 percent of the 4.95 million households in the three states of Idaho, Oregon and Washington aren’t earning enough to make ends meet.

The majority of these families – 1.4 million in the PNW (763,801 in WA) are ALICE — Asset Limited, Income Constrained, Employed. These households earn above the Federal Poverty Level, but less than what it takes to survive in the modern economy. In addition, another 593,978 households in the PNW (304,445 in WA) live below the federal poverty level.

To learn more about ALICE read (more…)

Fresh Bucks Program 2018

May 14th, 2018

The Fresh Bucks program will be returning in May at all Seattle farmers markets and many other locations throughout the state. Fresh Bucks provides extra buying power for people with SNAP benefits (Supplemental Nutrition Assistance Program, known as “food stamps” and often referred to as “EBT”). By matching dollars spent in food stamp benefits every time they shop at a Fresh Bucks-participating market, SNAP shoppers are able to purchase more fresh, healthy produce – all from local farmers. Fresh Bucks and Similar EBT matching programs are located across Washington State. To learn about the program and locations read (more…)

2018 Partners in Advocacy Reception

February 10th, 2018

Washington 211 and United Ways of the Pacific Northwest hosted the first ever Partners in Advocacy Reception at the Governor’s Mansion on Thursday, February 1st from 5:15 pm to 7:00 pm. Our guest was the Washington Low Income Housing Alliance who is advocating to expand affordable housing and ending homelessness. Read (more…)

Washington Information Network 2-1-1 (WIN211) is now Washington 211!

February 6th, 2018

The WIN211 Board has approved of using Washington 211 as our new official Doing Business As name. Washington Information Network 211 is now simply Washington 211.

WIN211 2016-2017 Annual Report

August 4th, 2017

Throughout Washington State, WIN211 connects people to help when they need it, builds community resilience, and advocates for breaking cycles of need. Read the annual report from WIN211 for information about our strategic, financial, and operational highlights as well as a look ahead.

2016-2017 WIN211 Report


Washington Connection

Washington Connection

All you need to do is answer a few questions and find out what services are available to you from a broad range of federal, state and local resources. Through a secure personal account on the site, you can even apply online for some benefits such as cash, food, child care; long-term care; and Medicare savings programs.

To apply for services online visit


Washington State Department of Commerce

Washington 211 has partnered with the Washington State Department of Commerce to help Washington residents get ready for tax day.


Free Tax Preparation

Times are tough. A little extra money in your pocket makes a big difference. If you earned between $1-$53,930 in 2017, you may qualify for the Earned Income Tax Credit which could add as much as $6,318 to your federal income tax refund. Couldn’t you use a little extra money to make life easier? Workers who qualify for the EITC – Earned Income Tax Credit must file a federal income tax return even if they do not have a requirement to file. Learn more about this valuable tax credit by calling your local 2-1-1 Information and Referral Specialist beginning January 30th, 2018 to find a free tax preparer near you.

The IRS will begin accepting and filing tax forms January 29th, 2018. Tax returns are due Tuesday April 17th 2018.

Search online for a free local tax preparation sites with the IRS Free Tax Preparation Locator and AARP Tax-Aide Locator.

  Beginning in 2017, if you claim the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) on your tax return, the IRS must hold your refund until at least February 15 — even the portion not associated with EITC or ACTC. See “Take Steps Now for Tax Filing Season” for more information on refunds.


National Council on Aging

Chronic Disease

About 91% of older adults have a least one chronic condition, and 73% have at least two. Chronic conditions – such as diabetes, arthritis, hypertension, and lung disease – seriously compromise the quality of life of older adults, often forcing them to give up their independence too soon. Chronic conditions also place a significant financial burden on individuals as well as health care systems. In 2011, this cost totaled nearly $3 trillion. The traditional medical model – which focuses more on the illness than the patient – is costly and often ineffective. Get more facts on the impact of chronic disease at the NCOA Center for Healthy Aging – Chronic Disease.

Chronic Disease Self-Management Program

Through a partnership with the U.S. Administration on Aging, NCOA promotes the implementation of Stanford University’s Chronic Disease Self-Management Program (CDSMP) in communities throughout the United States. Offered not only in this country but also worldwide, this program has been has been proven to help older adults better manage their chronic conditions, improve their quality of life, and lower their health care costs.

CDSMP workshops meet once a week for two and one-half hours, over six consecutive weeks. Workshops are facilitated by two trained leaders, one or both of whom are non-health professionals with chronic diseases themselves. Workshops are highly interactive.

Topics include the following:

  • How to deal with frustration, fatigue, pain, and isolation.
  • Ways to maintain and improve strength, flexibility, and endurance.
  • Managing medications.
  • How to communicate more effectively with family, friends, and health professionals.
  • Healthy eating.

See more at: NCOA Center on Healthy Aging – Chronic Disease Self-Management Program

Department of Health

Washington State Department of Health

Washington 211 has partnered with the Washington State Department of Health to help promote health and wellness on a range of topics including emergency preparedness and response information, flu prevention and immunizations, and other health concerns.

Chronic Disease Self Management Programs

Washington 211 has partnered with the Washington State Department of Health to promote the Chronic Disease Self-Management Program.

Living Well Chronic Disease Self Management Program
Imagine how it would feel to take control of your health!
  • Use medications effectively
  • Solve problems and meet personal goals
  • Talk to your doctor about your health
  • Make choices about your treatment
  • Be a healthy caregiver
Rediscover your zest for living a healthy life in six weeks!

Are you unsure about how to best manage an ongoing health condition? Are you tired, anxious, frustrated, in pain? Try something new! Join a safe, supportive six-week self-management workshop and discover new, practical ways to live better and healthier.

The Living Well self-management workshop was developed at Stanford University and has become the proven leader in self-management for people with chronic health conditions. Sign up for a workshop in your area and rediscover the life you’ve been missing. New workshops are scheduled regularly by request.

Preparedness and Health Topics:


Washington 211 Partners in Advocacy Sponsors