nvc store faq

If you purchase is over $200 and you are a certified trainer pleased contact the bookstore by email (bookstore [at] cnvc [dot] org) before placing an order (please note: discounts are not applicable to all items).

All sales are final.  Defective media items are eligible for exchange. Please contact bookstore [at] cnvc [dot] org to discuss.  

CNVC normally ships within one to two business days. Orders are shipped Monday through Fridays, except on USA national holidays.

Shipping

International Customs/Import Duties - Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient and will vary from country to country. Contact your local customs office for details.

Non-deliverable - Items returned for failure of the delivery attempt for reasons that are outside our control (non-deliverable, inaccurate address, being unclaimed by recipient, etc.), will not be eligible for a refund of the shipping charges.  If you request re-shipment of items that were returned for reasons outside of our control, you will be responsible for paying the new shipping costs.

Time Sensitive - If you have a time sensitive delivery please take this into account when placing your order and in choosing your shipping method.  A surcharge may apply for special consideration.

If you have a questions about order processing or delivery times, or you wish to determine if we can expedite an order, email us at bookstore [at] cnvc [dot] org.   If it is urgent or you wish to discuss options not offered on the website, you may call our office and speak to the CNVC Bookstore representative at (505) 244-4041, toll free 1-800-255-7696 (This number only applies within the USA and Canada). Office hours are Monday - Thursday, 9:00 a.m. - 4:00 p.m. MT, except on USA national holidays.