We empower community leaders with innovative, collaborative and research-based community strategies.

Community Managers
Community Program Owners
Community Executives
Community Managers

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

Community Program Owners

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Community Executives

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


Who we work with...

We Know Community.

The Community Roundtable collaborates with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle. Give us a try. 

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you suceed.

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TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

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Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

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Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

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Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Case Study

Member Event



Harnessing the Super Power of Community Advocates

With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to recognize and reward their most dedicated advocates in a way that would both show the value of their contribution and also benefit the wider security community.

 Download now. 

Information Architecture For
Community Managers

How can you architect digital communities to optimize the exchange of information? On this call, Bob Royce, President of The Understanding Group, an information architecture consultancy, will introduce the basic principles of information architecture and how the lenses it brings can help community managers improve the performance of their community. 

Members RSVP

The State of Community Management 2018 

. The State of Community Management 2018 marks the ninth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports.

Download the report.

FEATURED VIDEO | What Makes TheCR Network Unique?

Latest from TheCR Blog

Why Community Teams Need to Get Smart About Using ROI

By Sonali Varma | August 13, 2018 | 0 Comments

 Only 6% of community programs who calculate ROI, use it to secure resources. The SOCM 2018 data revealed that of the respondents who were calculating ROI and presenting it to various stakeholders, more than 50% were using it to defend their program or to increase confidence in it, instead of the more traditional uses like […]

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Exploring the Transformative Power of Community

By Hillary Boucher | August 6, 2018 | 0 Comments

How do we make sure TheCR Connect is exactly what attendees want? We ask them. Our annual community conference – TheCR Connect is less than seven weeks away! Believe me when I say things are ramping up at TheCR headquarters and we can’t wait to host an eclectic group of community professionals. When our attendees register […]

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Executives are Overwhelmingly Supportive of Community Approaches

By Kelly Schott | July 26, 2018 | 0 Comments

We’ve talked about how community is creating value, but community professionals are burnt out due to their “hidden” work. We’ve also discussed how community is creating high ROI and empowering individuals, but ROI is primarily being used defensively rather than to attain more resources. While there are still some concerns and areas that should be improved upon, there is […]

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Big Community Idea: Heather McGowan + the Future of Work

By Hillary Boucher | July 25, 2018 | 0 Comments

“There has never been a more important time to understand the context and impacts of accelerated change.” As we started to tackle the agenda for Connect 2018 I kept coming back to the quote above. This year, as we focus on the theme “Community Accelerates Organizational Transformation” I was repeatedly drawn to Heather McGowan’s words. With the transition […]

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How to scale your community program: TheCR Library

By Shannon Abram | July 11, 2018 | 0 Comments

The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are Centers of Excellence.t All of those requests are straining the already stretched resources […]

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Communities contribute to multiple strategic objectives

By Sonali Varma | July 7, 2018 | 0 Comments

Executives are always seeking means to achieve a wide spectrum of organizational objectives through a single initiative or investment.  Strategic objectives are designed to propel an organization towards success. That success could be defined in direct monetary gains like increased profitability and revenues, or indirectly like greater customer retention, increased communication, product innovation etc. Big […]

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Orchestrating Compelling Engagement: TheCR’s Engagement Strategy Canvas

By Rachel Happe | June 29, 2018 | 0 Comments

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership. Sustained and deepening engagement is critical for organizations in a digital world where prospects, customers, and employees have endless options and distractions. Organizations that engage well reap huge rewards in attention, conversion, productivity, innovation, and advocacy. How […]

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CMGT 101: The Power of Smart Communication

By Shannon Abram | June 27, 2018 | 0 Comments

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free. […]

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The Hidden Work of Community Teams

By Rachel Happe | June 25, 2018 | 0 Comments

Community management work is evolving along with roles – and evolving rapidly. As all communications become networked, community engagement and management is a discipline that everyone needs to cultivate to be successful. I’ve long said that community management is the future of all management – and community leadership is the future of all leadership. That’s […]

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Community Management Skills That Matter: Business

By Shannon Abram | June 20, 2018 | 0 Comments

Community Management Business Skills: Integrating community into the organization Not surprisingly, the value of community management business skills grows as community managers more effectively integrate their communities with their overall organization. Directors of Community are typically tasked with leading such efforts, and typically work with more mature or strategic communities — and that is reflected […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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