Help
 |
Need some help in your navigation through ANSI Online? Choose one of the main
topics below or scroll through the complete list for advice and guidance on the
actual use of our site. You can also visit our
Organization Chart or the Frequently Asked Questions (FAQ) pages
to find more quick and easy answers about ANSI and our activities. If you need
additional assistance, please contact us.
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Accessing ANSI Online
Q: How is the ANSI Online site set up?
A: ANSI Online consists of three major components:
-
The homepage and a majority of its subsequent pages are publicly available and
provide a wealth of general information about ANSI, its structure, governance
and programs. These pages are primarily coded in HTML (hypertext markup
language) and function much like any other web site’s pages. Navigational links
can be found on the left hand side of each page, and in some cases, at the
bottom of the page.
- The ANSI Online Document Library is a web-based document management system that
stores the many policy, procedural and informational documents ANSI creates and
uses in the course of its work. The Library in turn is divided into two parts:
the Public Document Library and the Members Only Document Library.
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The ANSI webstore provides immediate access to an ever-expanding inventory of standards available in an electronic format.
Q: What is in the ANSI Online Public Document Library?
A: The ANSI Online Public Document Library contains documents that are available to anyone
coming to the site. This Library contains documents such as ANSI’s Constitution
and Bylaws, and the various procedural documents that govern the Institute and
its work.
Q: What is in the ANSI Online Member’s Only Document Library?
A: The Members Only Document Library contains information available only to ANSI
members or registered constituents, and requires a username and password to
use.
Security and Privacy
Q: Why do I need a username and password to access ANSI Online?
A: As a value-added service to ANSI’s members, access to certain
information available via ANSI Online is restricted. The username and password
is linked to a user profile that controls access to information for stored on
the site and prevents non-members from receiving the value of this data.
Certain pages will be available to all members and member representatives,
while others will be restricted to the individual members of ANSI’s various
boards, committees and forums.
Q: I forgot my username/password. Can you tell me what it is?
A: No problem! If you click here, you can enter your last name and e-mail address and we'll
send you your password. You can also find this page from the Membership Sign-in page.
Q: How do I change my username/password?
A: Your user name cannot be changed. When you log-on for the first time,
you will be asked to provide a password. To change your password,
click here. If you are not signed-in, you will be asked for your
current ID and password. Once you are signed in, you can use the form to change
your password. You can also find this page from the Membership Sign-in page.
Q: Can I update my profile?
A: At this time, member profiles are not available on the website.
Q: Can I resign from ANSI Online?
A: Should you choose to resign your membership in ANSI or any of its
boards, committees, councils or forums, upon notice of this to ANSI’s member
services team your user profile will be updated and access to the related
member’s only information will be turned off. You will continue to have access
to the public pages of the site and, because your e-mail address will remain in
our system for future reference, you may continue to receive periodic messages
from ANSI.
Q: Will ANSI ever restrict my access to ANSI Online?
A: If your organization’s membership in ANSI expires, or if you are no
longer a member of an ANSI board, committee, council or forum, then your access
to the related member’s only information will be denied. You will continue to
have access to the public pages of the site and, because your e-mail address
will remain in our system for future reference, you may continue to receive
periodic messages from ANSI.
Q: How do I remove my name from all of ANSI’s e-mail communications lists?
A: There are actually two different registrations on ANSI Online:
-
When you are added to ANSI Online as a member of the Institute or a registered
member of an ANSI board, committee or council, your e-mail address is
automatically added to the distribution list for that particular constituency,
as well as to the distribution list of “What’s New”, the Institute’s bi-weekly e-newsletter. Periodically, you may also
receive e-mail announcements of general interest information from ANSI. If you
decide to opt out of these e-mail lists, you will be reducing the value of the
information services that ANSI provides. However, at any time that you choose
to opt out of an email list, there are several ways you can let us know you'd
like to be removed:
- Click the reply button on any email from us and type 'Remove' in the subject line.
- Email your request to membership@ansi.org
and be sure to include the email address you wish to have removed in the body
of the email).
- Call ANSI’s Member Service team at 1.212.642.4900 and ask to be removed from our list.
-
When you register as a shopper on the ANSI Online Webstoree, you have
the option of informing us that you do not wish to receive email notices. If
you decide at any time to opt out of our email list, there are several ways you
can let us know you'd like to be removed:
- Click the reply button on any email from us and type 'Remove' in the subject line.
- Change your email preferences online by clicking on "account" and then "Change
Profile" on the navigation bar at the top of the Webstore page. After
selecting the “No” options in the boxes that say '”Receive eSS News” and “ May
we provide your contact information to third parties that offer related
products or services?”, scroll down and click the “Update” button.
- Email your request to ansionline@ansi.org
and be sure to include the email address you wish to have removed in the body
of the email).
- Call ANSI’s Customer Service team at 1.212.642.4980 and ask to be removed from our list.
Whichever way you choose, as soon as we get the word from you, we'll be happy to
honor your request.
Q: How will ANSI protect my personal information?
A: Though ANSI may periodically issue e-mail announcements to all of the
registered users of ANSI Online, we will never sell or make available to third
parties the personal contact information of our members without their express
permission. For more information, please see our
privacy policy.
Q: How will ANSI protect my credit card and ordering information?
A: The ANSI Webstore is currently the only portion
of our site that relies upon a secure server and automated credit or debit card
authorization service to process business transactions. For security reasons,
this system will store approval codes, but not credit card numbers. Credit card
information must be re-entered for all future eSS transactions. No other
subscription, registration or membership pages on this site are currently set
up to automatically process credit card information. In those situations where
payment information is required, alternate instructions will be provided.
Searching
Q: How do I search the ANSI Online pages?
A: The Search function on the top of each page on this site will search
both the full text of the Public Document Library and also the HTML pages of
ANSI Online, with the exception of the News Articles and the Events Calendar.
These pages have there own search functions. The News Articles search can be
found on the Latest Headlines page; and the Events Calendar search can be found on the
Meetings and Events page. There is a separate search interface for the
ANSI Members Only Document Library.
Q: Searching the Document Libraries
A: Documents in the Document Libraries have two kinds of indexing: full
text; and value-added metadata. The simple search, which is the default,
searches both indices. The advanced search option allows you to search against
specific fields in the metadata to help narrow your results to the most
pertinent documents.
Purchasing Standards
Q: Why is there a charge for standards?
A: This is a question that we are often asked. Though the electronic
development and dissemination of standards has certainly helped to reduce costs
such as printing, warehousing and shipping of hard-copy standards, most
expenses related to the development and maintenance of a standard remain
regardless of the method of distribution.
Click here for more information.
Q: Does ANSI charge sales tax?
A: ANSI collects sales tax where ever it is legally obligated to do so. If your organization is tax-exempt, you will be able to supply your exemption certificate during checkout.
Q: How do I obtain a standard?
A: ANSI has an inventory of more than 75,000 standards available
electronically via its Webstore. You can purchase and download immediately an electronic version
of any of these standards. If a standard is not available in an electronic
format, or if you prefer to purchase a hard-copy version of a standard, you may
contact Document Center,
Inc.; Document Engineering
Co., Inc.; Global
Document Engineering; or
ILI Infodisk.
Q: How do I reach other vendors to purchase standards?
A:
You may obtain a hard copy version of a standard from any of the below listed
vendors:
Q: How do I reach the ANSI Webstore?
A: The ANSI Webstore is a business-to-consumer site providing immediate
access to an ever-expanding inventory of standards available in an electronic
format.
Q: How do I purchase a standard from the Webstore?
A: You can purchase an electronic copGlobal Engineering Documentsy of a standard through the ANSI
Webstore by following these instructions.
- Go to webstore.ansi.org
-
Begin your search by entering a keyword or publication number in the search box
at the top of the left hand sidebar. When the search term is entered, click on
"Go". Or, you can browse standards by developers by clicking on "VIEW ALL PUBLISHERS".
-
Once you have found the document you wish to purchase, click on the title of
the document. You will be taken to the document details screen. Review the
details of the standard and then click the "add to cart" button.
-
New shoppers will be asked to register. Please enter all the applicable
information requested on the registration screen and click on "register here".
-
You will then be prompted to enter shopper information in the next screen. Fill
in the applicable information and click on the "register" button. You will then
be taken to the shopping cart screen.
-
In the shopping cart screen, check that the correct item(s) are in your cart in
the correct quantity. After checking the items in the shopping cart, click on
the "check out" button.
- The ANSI End License User Agreement will display for you to read.
- A purchase detail page will appear. Fill in your credit card information as it
appears on your billing statement. Your CVV number on the back of your
Mastercard/Visa or on the front of your American Express is required.
- Please verify your billing information and then click "submit"
- You will be able to review your order on the next page. To process your order,
click on the "Purchase" button.
-
Once you have clicked on the "Purchase" button, your order will be processed
immediately online. Your order confirmation page is displayed. Click on
"Download" under the "Action" column. When downloading the file, due to
different browsers and different protocol followed by the individual browser,
the use of a "left" or "right" click button on the mouse varies. When you click
to download, you should see a "Save As" dialog box. Please make sure that the
file type is either a PDF or ZIP file. You should select the location and file
name to save the file. If you do not see a dialog box or if the file extension
is other than PDF or ZIP, please retry using the opposite click button. Please
use the download instructions below if you’re downloading from the webstore
page. Please note, you have seven days to download the purchased files.
- You will shortly receive an email confirming your order.
You can also download the file with the following instructions within the seven
day download period: Click on the download button in the top navigation bar at
the top of the webstore page after completing your order. Move your curser over
the Document# or Document Title option. You can either right or left click on
your mouse to download and save the document. If you right click, you should
see the "Save Target As" option. Click on that option and you will then see a
"Save As" dialog box. Please make sure that the file type is either a PDF or
ZIP file. You'll be able to select the location and file name to save the
document. If you left click, the file will open in your latest edition of Adobe
Reader. You can click on the disk icon on the Adobe navigation bar, or click on
the "Save" option on the File pull down menu. You'll get the "Save a Copy" by
clicking on either selection. You'll be able to select the location and file
name to save the document.
Adobe Reader 6 or 7: If you've purchased documents from the AGA, AIAG, ASME, AWS,
BHMA, CITRA, IESNA, IPC, MSS, NFPA (National Fire Protection Association), or
NSF collections and have Adobe Reader 6 or 7, please follow these instructions:
To download the file, left click on the Document# or Document Title. The PDF
will open in Adobe Reader. At the same time, the file will be saved in the My
Bookshelf or Digital Editions section of your Adobe Reader. To access the file,
click on the File drop down menu within your Adobe Reader. Click on "My
Bookshelf" or "My Digital Editions" and click on the file you wish to view.
Adobe Reader 8: If you've purchased documents from the AGA, AIAG, ASME, AWS,
BHMA, CITRA, IESNA, IPC, MSS, NFPA (National Fire Protection Association), or
NSF collections and have Adobe Reader 8, please follow these instructions:
Go to http://webstore.ansi.org/, click on the Download link, left click on the
document you would like to download. The file should automatically open in
Digital Editions within Adobe Reader.
Adobe Acrobat Reader 7 Download.
NOTICE TO ALL ANSI CUSTOMERS WHO HAVE UPGRADED OR ARE PLANNING
ON UPGRADING TO ACROBAT VERSION 8 REGARDING LIMITED FUNCTIONALITY OF PDF
DOCUMENTS:
ANSI is in the process of implementing new encryption technology for it’s
electronic PDF product line which will lead to a smoother customer experience.
This is scheduled to take place within 2007. In the meantime, please be advised
of possible loss in PDF functionality in the Digital Editions Reader – the
product being offered by Adobe as the means for allowing continued access to
product encrypted under current technology. Digital Editions is a beta and
while Adobe continues to (dynamically) update and improve upon performance,
current tests have shown a loss in areas of functionality such as the cut/paste
feature. In order to maintain all the functionality currently provided in our
PDF product line, customers must use Adobe Reader 6.0.1 Release 11/03/03
through Version 7.0 (including all 7.0 updates) only.
You might be asked to Launch Digital Editions. If you have not activated your
Digital Editions, please follow these instructions: Launch Adobe Reader 8 by
clicking on the red icon on your desktop, Click on the button called “Launch
Digital Editions” in the middle of the page. Digital Editions should open with
your file(s) ready for viewing.
If you didn't find an answer from the information above, please let us know the
specific problem. Click here to contact us.
Q: How do I register as a shopper?
A: Simply follow these instructions:
- Go to http://webstore.ansi.org.
- Click on "Account" > "Create an Account", enter your email and you will be taken to a registration form.
- Enter all the information requested on the registration screen.
- Click on the “Submit” button to process your registration.
NOTE: Please make certain that your cookies are enabled; the store uses cookies
to track purchases and traffic on the site.
Q: Why must I register as a shopper?
A: You do not have to register to search for standards. However, you are
required to register as a shopper in order to retain correct purchasing history
Q: How do I update my shopper profile?
A: Go to http://webstore.ansi.org. Click on the option "Account" and then
"Change Profile" on the navigation bar on the top of the Webstore page.
Make the necessary changes to your information and click on "Update".
Q: How can I receive the ANSI-member discount?
A: If your organization is already an ANSI member, a notification was
sent out to the designated ANSI member contact for your organization. This
notice included the member discount code unique to your organization. To find
out if your company is an ANSI member, just click onto the link for the
ANSI member roster. If your company is a member, you should
e-mail our customer service department to find out how you can begin
saving today. For more information regarding ANSI Member Discounts, click here.
If you are a current eSS registered shopper with your cookies enabled, you will
be directed to your shopping basket, which is where you will enter in your
member discount code. Your member discount code will be stored on your profile
for future use.
Q: What standards are available via the webstore.ansi.org?
A: The http://webstore.ansi.org has over 75,000 documents from 80 different standards
developers, and it is growing. To see the complete list of developers, go to http://webstore.ansi.org and use the pull down window to scroll
through the list of developers.
Q: Why is this a separate registration from the ANSI Online website?
A: ANSI Online has been built with some of the latest Microsoft
technology with different security features than the ANSI Webstore
(eSS). Also, registration on ANSI Online is only available to ANSI members. Our
long-term goal is to upgrade the eSS to the same technology platform as ANSI
Online. At that time, we will be able to consolidate the registration.
Q: What credit cards can be used to purchase standards?
A: ANSI accepts Mastercard, Visa, American Express and the GSA SmartPay
card. Please enter your credit card information and billing address after
checking to make sure that your order is correct. When you have verified all
your information, please click the button marked "purchase."
Q: What if my credit card doesn’t work?
A: If you're having trouble with your billing information not being
accepted or saved, it could be for a few reasons:
- Incorrect/Invalid credit card number
- Expired credit card
- Credit Card over limit
- Incorrect/Invalid online check information
Try re-entering your information or using a different form of payment. If you
still experience problems, please contact us.
Other contact information:
On the Internet: http://webstore.ansi.org
E-mail: ansionline@ansi.org
Tel: 212.642.4980
Fax: 212.302.1286
Q: What other payment options are available?
A: In addition to credit card purchases, customers with Deposit Accounts
may obtain the inventory of documents available via the ANSI Webstore.
Q: What is a Deposit Account Customer?
A: Deposit Account customers maintain a minimum $200 cash balance with
ANSI. When an authorized party purchases individual copies of electronic
documents, the transaction amount is automatically deducted from the available
balance. Use of a credit card is not required to complete each transaction. For
more information, please go to
ANSI eSS Deposit Accounts.
Q: Do ANSI members receive a discount on standards?
A: Yes – on select documents. ANSI members can receive up to 25% savings
off the single-user purchase of thousands of qualified standards within the
Webstore inventory. Members can receive their discounts on
purchases by following these instructions. To find out if your company is a member, just click
here for the ANSI member roster. If you don't have your company's member code, send an e-mail
request to info@ansi.org. If you are a
current eSS registered shopper with your cookies enabled, you will be directed
to your shopping basket, which is where you will enter in your member discount
code. Your member discount code will be stored on your profile for future use
Q: What is the ANSI refund and return policy?
A: Please make your selection carefully. ANSI DOES NOT GIVE REFUNDS NOR
ACCEPT RETURNS OR CANCELLATIONS on electronic documents purchased through the
ANSI Webstore. ALL SALES ARE FINAL. If you are unsure of your selection
or if you need further information, please feel free to contact our customer
service department either by telephone at 1.212.642.4980, or by e-mail at info@ansi.org BEFORE you place your order.
Q: May I make additional copies of a standard or redistribute it once I’ve purchased it from ANSI?
A: All sales from the ANSI Online Webstore are considered
individual purchases. The purchased documents cannot be copied or redistributed
without an appropriate license agreement. The information contained in a
standard is the intellectual property of the developing organization. When
others want to use this property, they are expected to pay a fair value for it.
If incorporating the content of a standard is deemed necessary in the
development of a product or service, obtaining this intellectual property
should be seen as no different from obtaining any other component of the
product.
“What’s New?” E-Newsletter
Q: What is the “What’s New?” newsletter?
A: What’s New? is a free, bi-weekly electronic newsletter that
keeps ANSI members and constituents up to date on the latest standards and
conformity assessment news, events and publications. This e-mail provides a
summary of the Institute’s top headlines and provides convenient links to the
ANSI Online website for more information.
Q: How do I subscribe?
A: When you are added to ANSI Online as a member of the Institute or a
registered member of an ANSI board, committee, council or forum, your e-mail
address is automatically added to the distribution list for that particular
constituency, as well as to the distribution list of “What’s New”. Others may
subscribe by sending an e-mail with their name, title, organization and e-mail
address to pr@ansi.org
Q:How do I unsubscribe?
A: If you decide to opt out of the “What’s New” e-mail list, you will be
reducing the value of the information services that ANSI provides. However, at
any time that you choose to opt out, simply send an e-mail to pr@ansi.org or follow the “unsubscribe” link at the bottom of any issue
of the newsletter.
Miscellaneous
Q: How do I use “cookies”?
A: The ANSI Online Webstore uses cookies to track purchases and traffic
on the site. A cookie is a bit of information that our server will store on
your computer; it will help the store identify who you are when you visit the
site. It also helps keep track of the standards that you want to purchase as
you go through the store. In order to enable cookies, i.e. set up your browser
to accept cookies, you need to figure out what kind of browser you have.
Instructions for enabling cookies for both Internet Explorer and Netscape are
shown below:
Internet Explorer
- Go to the Tools menu and select Internet Options.
- Select the tab (located at the top) that says "Security".
- Select "Internet" zone.
- Select the "Default Level" button.
- Set "Security level for this zone" to "Medium".
- Click on the "OK" button.
Netscape Navigator or Communicator
- Go to the Edit Menu and select the Preferences
- Select the "Privacy and Security" category.
- Select the "Cookies" subcategory.
- Select the "Enable All Cookies" option.
- Click on the "OK" button.
Q: How do I download files from ANSI?
Credit Card Customers
You can download the file with the following instructions within the seven day
download period: Click on the download button in the top navigation bar at the
top of the webstore page after completing your order. Move your curser over the
Document# or Document Title option. You can either right or left click on your
mouse to download and save the document. If you right click, you should see the
"Save Target As" option. Click on that option and you will then see a "Save As"
dialog box. Please make sure that the file type is either a PDF or ZIP file.
You'll be able to select the location and file name to save the document. If
you left click, the file will open in your latest edition of Adobe Reader. You
can click on the disk icon on the Adobe navigation bar, or click on the "Save"
option on the File pull down menu. You'll get the "Save a Copy" by clicking on
either selection. You'll be able to select the location and file name to save
the document.
Adobe Reader 6 or 7: If you've purchased documents from the AGA, AIAG, ASME, AWS,
BHMA, CITRA, IESNA, IPC, MSS, NFPA (National Fire Protection Association), or
NSF collections and have Adobe Reader 6 or 7, please follow these instructions:
To download the file, left click on the Document# or Document Title. The PDF
will open in Adobe Reader. At the same time, the file will be saved in the My
Bookshelf or Digital Editions section of your Adobe Reader. To access the file,
click on the File drop down menu within your Adobe Reader. Click on "My
Bookshelf" or "My Digital Editions" and click on the file you wish to view.
Adobe Reader 8: If you've purchased documents from the AGA, AIAG, ASME, AWS,
BHMA, CITRA, IESNA, IPC, MSS, NFPA (National Fire Protection Association), or
NSF collections and have Adobe Reader 8, please follow these instructions:
Go to http://www.ansi.org, click on Webstore link, click on the Download link, left click on the
document you would like to download. The file should automatically open in
Digital Editions within Adobe Reader.
Adobe Acrobat Reader 7 Download.
NOTICE TO ALL ANSI CUSTOMERS WHO HAVE UPGRADED OR ARE PLANNING
ON UPGRADING TO ACROBAT VERSION 8 REGARDING LIMITED FUNCTIONALITY OF PDF
DOCUMENTS:
ANSI is in the process of implementing new encryption technology for it’s
electronic PDF product line which will lead to a smoother customer experience.
This is scheduled to take place within 2007. In the meantime, please be advised
of possible loss in PDF functionality in the Digital Editions Reader – the
product being offered by Adobe as the means for allowing continued access to
product encrypted under current technology. Digital Editions is a beta and
while Adobe continues to (dynamically) update and improve upon performance,
current tests have shown a loss in areas of functionality such as the cut/paste
feature. In order to maintain all the functionality currently provided in our
PDF product line, customers must use Adobe Reader 6.0.1 Release 11/03/03
through Version 7.0 (including all 7.0 updates) only.
You might be asked to Launch Digital Editions. If you have not activated your
Digital Editions, please follow these instructions: Launch Adobe Reader 8 by
clicking on the red icon on your desktop, Click on the button called “Launch
Digital Editions” in the middle of the page. Digital Editions should open with
your file(s) ready for viewing.
If you didn't find an answer from the information above, please let us know the specific problem.
Click here to contact us.
Deposit Account Customers
Internet Explorer
To download a file, please follow these instructions: Go to http://webstore.ansi.org. Click on “Download”
on the top navigation bar. Move your curser over the Document#, Document Title
or Download option. You can either right or left click on your mouse to
download and save the document. If you right click, you should see the “Save
Target As” option. Click on that option and you will then see a “Save As”
dialog box. Please make sure that the file type is either a PDF or ZIP file.
You’ll be able to select the location and file name to save the document. If
you left click, the file will open in your latest edition of Adobe Reader. You
can click on the disk icon on the Adobe navigation bar or the “Save” option in
the File pull down menu. You’ll get the “Save a Copy” dialog box by clicking on
either selection. You’ll be able to select the location and file name to save
the document.
If you’ve purchased documents from the MSS, BHMA, NFPA (National Fire Protection
Association), or NSF collections, you will need Adobe Reader 6.0.1 or higher.
Please follow these instructions: Go to http://webstore.ansi.org. Click on “Download”
on the top navigation bar. To download the file, left click on the Document# or
Document Title. The PDF will open in Adobe Reader. At the same time, the file
will be saved in the My Bookshelf or Digital Editions section of your Adobe
Reader. To access the file, click on the File drop down menu within your Adobe
Reader. Click on “My Bookshelf” or “My Digital Editions” and click on the file
you wish to view.
Netscape
To download a file, please follow these instructions: Go to http://webstore.ansi.org. Click on “Download”
on the top navigation bar. Move your curser over the Document#, Document Title
or Download option. You can either right or left click on your mouse to
download and save the document. If you right click, you should see the “Save
Link Target As” option. Click on that option and you will then see a “Save As”
dialog box. Please make sure that the file type is either a PDF or ZIP file.
You’ll be able to select the location and file name to save the document. If
you left click, the file will open in your latest edition of Adobe Reader. You
can click on “Save a Copy” in your Adobe Reader or the “Save Page As” option in
the File pull down menu. If you click on “Save Page As”, the “Save As” dialog
box will appear. You’ll be able to select the location and file name to save
the document.
If you’ve purchased documents from the MSS, BHMA, NFPA (National Fire Protection
Association), or NSF collections, you will need Adobe Reader 6.0.1 or higher.
Please follow these instructions: Go to http://webstore.ansi.org. Click on “Download”
on the top navigation bar. To download the file, left click on the Document# or
Document Title. The PDF will open in Adobe Reader. At the same time, the file
will be saved in the My Bookshelf or Digital Editions section of your Adobe
Reader. To access the file, click on the File drop down menu within your Adobe
Reader. Click on “My Bookshelf” or “My Digital Editions” and click on the file
you wish to view.
Q: Why are so many documents saved as .pdf files?
A: Adobe's Portable Document Format (PDF) is a preferred file format for
electronic standards and other documents distributed via the ANSI website
because it preserves the look and style of the document. PDF also reduces the
file size thereby shortening the download time.
PDF documents are not editable, nor do they permit selecting for cutting
and pasting text. They do permit printing and searching on the
full text. No password is required to open the files.
Some of our older standards are scanned at 300 dpi and converted to PDF+Text.
This is only done when an original, electronic source file is not available. We
are working closely with developers to track down electronic text which we may
not have had access to during production. This is due to a variety of factors,
including platform and operating system (OS) issues between author and our
production team. In the late 80s and early 90s, authoring file formats (and OSs
and fonts, etc.) were much less stable than they are now). Most of our newer
documents are created from electronic sources, and we make every effort to get
the electronic source.
Q: How do I read PDF files?
A: Adobe Acrobat (version 5.0 or higher) is required to view standard
purchased from the Webstore and many other documents posted to ANSI
Online. A free version of the Acrobat Reader software is available from the
Adobe website:
- Go to http://www.adobe.com/prodindex/acrobat/readstep.html.
- Select the appropriate DOWNLOAD link. This will allow you to download the
Acrobat Reader installer application. This is a self-extracting file (.hqx,
.bin, or .exe).
- Choose a directory to save the Acrobat file and follow instructions from the
Acrobat download page.
-
Double click on the downloaded file to extract the application. Acrobat
will begin installing itself onto your machine. It will issue a series of
questions and instructions regarding installing the Reader on your computer.
Follow the instructions carefully.
If you have any problems with the Acrobat Reader, please visit Adobe's extensive customer support site.
Q: How do I unZip files?
A: Many files available for download from ANSI have been “zipped” (i.e.,
compressed) to save space. Zip files are "archives" used for distributing and
storing one or more files. Zip files make it easy to group files and make
transporting and copying these files faster.
WinZip makes it easy for Windows users to work with archives. WinZip features an
intuitive point-and-click drag-and-drop interface for viewing, running,
extracting, adding, deleting, and testing files in archives with a standard
Windows interface. WinZip provides the same "friendly face" for all the
aforementioned archive formats. You can download a fully functional evaluation
version from the WinZip
Download Page, or place an order for the registered version from the
WinZip Ordering Information Page.
Q: The ANSI Online site seems to be slow. Is there a problem?
A: If you’re having trouble with the speed of our site, it’s usually one
of three things:
- Just like highway travel, some times of the day are busier with Internet
traffic than others. Thus, the Internet itself may be experiencing a traffic
jam. Try again at another time when the information highway may not be so
heavily traveled.
- ANSI Online may be experiencing technical difficulty. We know what it’s like to
be in a hurry to find the information that you need, but please try again
later.
- The connection on your end may be the cause. Double-check your modem setting
and connection speed to make sure you’re connected at the highest possible
Internet connection rate.
If you’ve done all this and continue to have difficulties, please contact us and we’ll be happy to help.
