Following the change to data protection law on 25 May 2018, there is currently a very high demand for our services. Waiting times on our helpline can be considerable and it is likely to take us a significant amount of time to answer the email enquiries we’ve already received.
We’re increasing our resources and are committed to reducing wait times for all our customers. But we’re receiving lots of enquiries that are answered in guidance we have already published and lots of enquiries from people who are concerned about misleading rumours they’ve heard about the GDPR.
Before you call or email us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen. You should also read our GDPR myth busting blogs. They may put your mind at rest.
If you’ve been unable to find an answer to your question, please contact us. If it’s a question we have answered already, we may send you a link to the relevant part of our guidance. But we will do our best to provide you with the information you need.
To ask us something by email, just fill in this form. Fields marked with a * are required.
For queries about your registration, please email: dataprotectionfee@ico.org.uk
For information about what we do with personal data see our privacy notice.
If you'd prefer (or need to send attachments), you can email casework@ico.org.uk. Please include the information we've asked for above.
If you are contacting us, please be aware of the following:
- Disclosure under the Freedom of Information Act 2000
- As we are a public authority all the written material we hold, including any correspondence you send to us, may be considered for release following a request to us under the Freedom of Information Act 2000 unless the information is exempt.
- Security and emails
- We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your mail server does not support TLS, you should be aware that any emails you send to us may not be protected in transit.
- Please be aware, we cannot accept file attachments that are larger than 10MB. If you're sending more than one email, please indicate this in the subject line.