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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

What's the difference between a Broker and an Assister?

How can Brokers partner with Assisters to help their business?

What services do Brokers provide to DC Health Link customers?

Are Brokers compensated for helping clients with DC Health Link?

How can a Broker do business through DC Health Link?

I believe I have the required carrier appointments, but they are not displaying when I search on the National Association of Insurance Commissioners’ website.

Do I have to obtain the appointments with all carriers?

I’m having trouble logging in/creating/accessing my NAHU account to complete the training.

How do Brokers submit an application to DC Health Link?

While submitting my Broker Application, I received the message that my NPN is already in use.

Am I required to complete additional training to maintain my DC Health Link registered status?

How do Brokers assist their clients through their Broker portal?

How does a client assign me as their Broker?

How do Brokers assign a General Agency through their DC Health Link Broker Portal?

Can Brokers add staff member roles to their DC Health Link Broker account?

Can Brokers link multiple Brokers from one Agency together?

How do Brokers login to their DC Health Link Broker portal?

What are the requirements to become a DC Health Link registered General Agency?

How do General Agencies submit an application to DC Health Link?

How do General Agencies assist their clients through their GA portal?

Can a Broker assign multiple GAs to one employer account?

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