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Can I remove a story from my Timeline?
Yes. You can click this remove icon in your news story to remove it from your timeline.
How can I mark a story in my Timeline as read?
You can mark a story in your timeline as read by clicking on the read/unread icon. Clicking on one of the action buttons for your News story will also mark it as read. All read items are shown in a lighter shade in comparison to newer stori...
What is the alert icon shown on top right of Member’s Area?
The alert icon shown on the top right of your member’s area indicates the number of critical alerts for your account which you need to attend urgently.
How can I view all the messages in my Newsfeed?
Your timeline shows only the most recent messages in your news feed. If you need to access your older messages you can do so by clicking the alert icon on the top right of your member’s Area and selecting View all messages.
Why are certain items not visible by default in my Timeline?
In order to make sure that your Timeline is not cluttered by only one type of notifications, Toufee, by default merge similar notifications in a group. When several notifications are merged together in a group you will find a tag indicating that m...
What is my Timeline?
In your member’s Area you can find your timeline under your Recent Projects Your timeline is a collection of most recent news stories in your news feed. In your timeline you will get updates about your projects, account updates, new announce...
Will I lose my Pro Bonuses if I cancel my billing?
Yes. All the Pro Bonuses are meant only for our Paying members. Once you cancel your billing, you’ll lose all your value added features including all your Pro Bonuses.
Can I purchase additional bonuses?
Bonuses are meant as a value added experience for our member’s and right now all our bonuses are offered to members based on their account history for Free.
How will I know when a new Bonus is added to my account.
As soon as a new bonus will be added to your account you will get notification for it. You will get notification for New bonuses through your Timeline and via email. Please make sure that you email preference allow receiving emails for new bonuses...
How can I know that which bonuses are available for my account.
You can check your existing bonuses by clicking on the My Bonuses link from your member’s Area menu. This will take you to your Bonuses page which will list all the available bonuses for your account.
What are Bonuses?
Bonuses are additional features and add-ons for your Toufee account. We will keep adding new bonuses for your account from time to time. These bonuses will enhance your Toufee experience.
I do not received the verification Email. What should I do?
Please recheck your email to make sure that the mail is not added to a folder. If you are using Gmail, please check that the email is not added to “Updates” section. If you can still not find the email, please check the SPAM section of...
How can I verify my account?
If your account is not verified, then you’ll get a verification notice in your Member’s Area. You’ll also receive a verification email on your registered email address. Once you receive Toufee’s verification Email, all you...
How can I check verification status of my account?
You can check verification status of your account from your Profile. If your email address is not verified you will have this message at the top of your profile. You’ll also notice a Resend verification Email button. You can get a ne...
How can I change my email preference?
You can change your email preferences by accessing My Email Preference menu option from your member’s menu. On your Email Preference page, you’ll find the option for allowing or revoking access to different type of emails you&rsquo...
Can I change my E-mail address?
You can request a change of email address by contacting our support team. If the new email address is not in use already our support team will change your email address. Important: If you’ll change your email address you’ll need to re-...
How can I manage my Profile?
You can manage your profile using the My profile menu options from your member’s menu. You can change your address, phone number and check your account verification status from this page.
How can I learn more about my Members Area?
You can learn more about your member’s Area using the Member’s Area guided tour from your dashboard. This step by step guided tour will take you through every section of your member’s area. We highly recommend you to take this to...
Do you offer refunds?
Toufee offers 14-day refund window for all new yearly Subscriptions and 7-day refund window for all new monthly Subscriptions. For subsequent renewal payments, refunds are offered on per case basis. You can read more about it in our refund...
If I upgrade from Power to Business Account in the middle of the month/year, how will I be compensated for the remaining days in my Power Account?
If you decide to upgrade from a Power to Business Account, in the middle of your Payment cycle, you’ll automatically be refunded for the remaining days within 4 business days. If you have not stopped your power account subscription, it will...
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