Contact us

Phone Interpreting

Immediate phone interpreting
(24 hours, every day of the year)

Phone: 131 450 (within Australia)
Phone: +613 9268 8332 (outside Australia)
ATIS phone interpreting
(24 hours, every day of the year)

Phone: 1800 131 450
Pre-booked phone interpreter bookings
(existing booking enquiries)

Phone: 1300 655 081
Email: tis.prebook@homeaffairs.gov.au

Interpreter enquiries

Interpreter Liaison
(enquiries from interpreters)

Phone: 1300 132 621 (within Australia)
Email: interpreters@homeaffairs.gov.au
Interpreter pay enquiries
(enquiries from interpreters)

Phone: 1300 655 080 (within Australia)
Email: interpreters@homeaffairs.gov.au

On-site interpreting

Channel Support
(TIS Online and existing on-site booking
enquiries)

Phone: 1300 655 082 (within Australia)
Email: tis@homeaffairs.gov.au

General and account enquiries

Client Liaison
(general enquiries and feedback)

Phone: 1300 655 820
Email: tispromo@homeaffairs.gov.au
Free Interpreting Service
(enquiries about free services)

Phone: 1300 575 847
Email: tis.freeinterpreting@homeaffairs.gov.au
Finance Administration
(Invoice payment enquiries)

Phone: 1300 304 604
Email: tis.finance@homeaffairs.gov.au
Postal address

TIS National
GPO Box 241
MELBOURNE VIC 3001

Ask us a question

If you would like to submit an enquiry to TIS National, please complete the form below and the relevant area will respond to you as soon as possible.

If you would like to provide feedback to TIS National please complete the online feedback form

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Your Details

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I have read and understood the department’s security statement* Yes, I have read the security statement

I have read and understood the department’s terms and conditions* Yes, I have read the terms and conditions for Bookings and Services

Phone Interpreting

Immediate phone interpreting (24 hours, every day of the year)

ATIS phone interpreting (24 hours, every day of the year)

Pre-booked phone interpreter bookings (existing booking enquiries)

Interpreter enquiries

Interpreter Liaison (enquiries from interpreters)

Interpreter pay enquiries (enquiries from interpreters)

On-site interpreting

Channel Support (TIS Online and existing on-site booking enquiries)

General and account enquiries

Client Liaison (general enquiries and feedback)

Free Interpreting Service (enquiries about free services)

Finance Administration (Invoice payment enquiries)

Postal address

Ask us a question

Immediate phone interpreting
(24 hours, every day of the year)

ATIS phone interpreting
(24 hours, every day of the year)

Pre-booked phone interpreter bookings
(existing booking enquiries)

Interpreter Liaison
(enquiries from interpreters)

Interpreter pay enquiries
(enquiries from interpreters)

Channel Support
(TIS Online and existing on-site booking
enquiries)

Client Liaison
(general enquiries and feedback)

Free Interpreting Service
(enquiries about free services)

Finance Administration
(Invoice payment enquiries)