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Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) and Indigenous Services Canada (ISC) value your questions and comments. We are committed to providing you with accurate information in a timely manner.
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Public enquiries
By mail
Indigenous and Northern Affairs Canada
Public Enquiries Contact Centre
10 rue Wellington
Gatineau QC K1A 0H4
Email: aadnc.infopubs.aandc@canada.ca
Phone (toll-free): 1-800-567-9604
Fax: 1-866-817-3977
TTY (toll-free): 1-866-553-0554
If you are applying for Indian status under Bill S-3 and have questions, please call: 1-844-280-5011.
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern Time)
The INAC Public Enquiries Contact Centre:
- provides information about
- Indian status applications and cards, as well as Temporary Confirmation of Registration Documents
- INAC's and ISC’s programs and services
- provides free publications related to programs and services
- processes requests for statistical information
Our service standard is to:
- provide you with the information requested within three business days
- send you the requested publications within three business days
- let you know within three business days if your request is complicated and will require more time and provide you with an estimated response time
Media enquiries
CIRNAC Media Relations
Email: RCAANC.media.CIRNAC@canada.ca
Phone: 819-934-2302
ISC Media Relations
Email: SAC.media.ISC@canada.ca
Phone: 819-953-1160
Our Media Relations team will be in touch as soon as possible to determine how best to respond to your enquiry or direct you to the appropriate contact.
Statistical enquiries
Email: INSTAT@aadnc-aandc.gc.ca
Our Statistics and Research Unit can provide socio-economic and demographic statistics.
Indian Residential Schools
This call centre will:
- respond to basic questions regarding the:
- Independent Assessment Process (IAP)
- Common Experience Payment (CEP)
- mail IAP and CEP application kits
- confirm receipt of IAP applications
Phone (toll-free): 1-866-879-4913
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)
Common Experience Payment Call Centre
This call centre will:
- respond to general inquiries from CEP applicants
- answer specific enquiries about the status of:
- an application for reconsideration
- an application for a National Administration Committee appeal
- an application for a court appeal
Phone (toll-free): 1-866-640-9992
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)
Independent Assessment Process Info Line
This call centre will:
- respond to a broad range of questions related to IAP
- provide claimants and counsel with status updates in regards to specific claims
Phone (toll-free): 1-877-635-2648
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)
Related links
- Indian Residential Schools (Indigenous and Northern Affairs Canada)
- National Centre for Truth and Reconciliation
- Indian Residential Schools Resolution Health Support Program (Health Canada)
Allegations and complaints enquiries
This branch does not provide information about Indian status cards.
To complain about the conduct of First Nation, Inuit or Métis government bodies and organizations in relation to the funding provided by INAC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.
By mail
Indigenous and Northern Affairs Canada
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll-free): 1-855-504-6760
Fax: 819-934-2352
Library
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The INAC library will provide you with:
- the information requested within three business days
or
- an estimate of the time required to answer your request for more complicated research within three business days
Email: aadnc.reference.aandc@canada.ca
Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern Time)
Internet webmaster
To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.