Unsolicited telemarketing calls & spam: consumer experiences
Overview
In the second half of 2012, the ACMA commissioned Roy Morgan Research to conduct quantitative and qualitative research into consumer experiences with unsolicited telemarketing calls and spam (via email and SMS). Questions about spam-like messages received via online social media and messaging services were also included. While unsolicited online communications are not necessarily subject to regulation, the ACMA wanted to improve its understanding of the impact on consumers and whether they find such communications a problem.
Release date
November 2013
Report and related material
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Word
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PDF
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Unsolicited telemarketing calls and spam—Consumer experiences
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1.8 MB
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2.7 MB
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Last updated: 20 August 2014