SAP CRM Tutorial
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Job SearchWhat is SAP CRM tutorial?
SAP Customer Relationship Management (SAP CRM) is the important module of SAP Business Suite. It is mainly used to find out the organization’s short term goals and reducing cost and increase the decision making ability with a perfect strategy. This tutorial explains basic concepts of SAP CRM and its components and sub-components.
Audience
The target audience of this tutorial is to learn the basics and in-depth concepts of SAP CRM in practice. The SAP CRM system is implemented across customer interaction channels like Interaction Centers, Internet, and mobile for E-Commerce.
Prerequisites
To learn this tutorial one must have a basic knowledge of how to deal with the CRM System of a company. It will be an added advantage if you have prior exposure to customer service, assistance related to sales, complaint handling and other related activities.
SAP CRM Tutorial: List of Topics
- Introduction To Sap Crm
- Basics And Architecture
- Sap Crm Marketing
- Sap Crm Web Channel
- Sap Crm Partner Channel Management
- Sap Crm Sales
- Sap Crm Interaction Center
- Sap Crm Service
- Sap Crm Field Applications
- Sap Crm Analytics
- Sap Crm Implementation & Operation
