Submit a question to our support team. Please allow up to 72 hours to receive a response.

Need a refund or exchange?

If you're a Fandango VIP member, go to your Purchase History and click the "Can't Make The Show" link next to your order. If you don't have a VIP account, create one using the same email address that you used to purchase your tickets.
You can also chat with customer support. For details read Fandango’s Movie Ticket Policy.
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For refunds and exchanges, go to your Purchase History and click the "Can't Make The Show" link
next to your order. You can also chat with customer support.