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Student Complaint(s) Procedures
 

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Tuskegee University provides an open educational environment, rich in values and designed to protect the integrity of teaching and learning. In this spirit, and in light of its adequate procedures for addressing written complaints from students, the university encourages all students to first direct their complaints and concerns to the faculty, staff or administrator specifically involved. The university believes many complaints can be resolved through an open, honest dialogue between the persons involved.

In cases where that may not be possible, Tuskegee’s student complaint procedures can assist in facilitating a resolution. These procedures begin by the student completing and submitting the Student Complaint Form.  ALL COMPLAINTS MUST BE WRITTEN AND INITIATED USING THIS FORM IN ORDER TO BE ADDRESSED.

Once submitted, the Student Complaint Form is reviewed by the Office of Student Affairs and Enrollment Management and forwarded to the appropriate office based on the subject matter of the complaint. For example:

  • Example 1:  If the complaint is against a student for violating the Code of Student Conduct, it is forwarded to the Office of Judicial Affairs.
  • Example 2: If the complaint alleges discrimination based on race, color, sex, religion, national origin, age or disability, it is forwarded to the Title IX Office.
  • Example 3: If the complaint relates to a residential hall matter, it is forwarded to the director of Housing and Residence Life.
  • Example 4: If the complaint relates to academic matters, it is forwarded to the Office of the Provost

Please note that complaints take time to investigate, especially when multiple parties are involved. Upon resolution, the Student Complaint Form is returned to the Office of the Vice President of Student Affairs and Enrollment Management, which will communicate the decision to the student.

This policy applies to ALL students at Tuskegee University including the distance learning students. For Student Complaints about the delivery of Distance Learning please review: http://elearning.tuskegee.edu/student-resources/student-complaint-policy.

FOR ADDITIONAL REFERENCE: