Shipping & Returns

Shipping methods

At Kamblaz we have 3 shipping methods for you to choose from. Well known and trusted couriers are always used to ensure the package arrives at your door on time and in perfect condition. The shipping methods differ in cost and duration:

Standard shipping: This is the most commonly chosen method. The couriers we use for this shipping method are; UPS, FedEX and DHL.

Expedited shipping: This is the quickest method but also the most expensive. The couriers we use for this shipping method are; DHL,FedEX and UPS.

Super Saver shipping: This is the most cost effective but also the slowest method. The couriers we use for this shipping method are; BPost.

Return Policy

Return instructions:

1. Return application must be submitted within 14 days from the date of receipt of the package. If application exceeds 14 days we will not be able to accept your request.

2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply e-mail timely. If there is no reply within 7 days, Return & Exchange application will be closed automatically and unable to continue return process.

3. Products with custom made, damaged are unavailable for return. Products with sealed packaging will not be returned once opened.

4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.

5. Return address is not the company address on Kamblaz website. Our customer service will provide you a return address after return authorized.

6. After receiving the return address, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange application will be automatically closed and unable to continue return process. 

7. Return and reship cost is on buyer, freight collect is not acceptable.

Other notes:

1. Since it is a manual measurement, the physical size may be slightly different from the size chart Apparel Products: ±4cm for the bust ,waist and hip size, ±2 cm for the item length and the sleeves length and so on.

2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.

3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, its not a quality problem.

4. There may be a little stain in the production process of the product, which does not affect the use of the product.

5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.

6. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.