In-flight WiFi

We’re rolling out WiFi as fast as we can. To find out if your flight is connected, look out for the In-Flight WiFi seatback card and listen for crew announcements onboard.

You can also check flightstatus.virginaustralia.com up to three days prior to your departure when searching by Flight Route or Port. Enter the flight details and look out for the WiFi symbol listed next to the flight number.

No need to worry. You’ll find instructions with steps listed on our In-Flight WiFi seatback card. And if you still encounter issues, you can either live-chat with a Gogo WiFi representative via the In-Flight portal, or a friendly member of our cabin crew will be able to point you in the right direction. 

Once onboard, you’ll get a choice of internet services. Domestically the choice is yours - connect to the Standard package, or upgrade to a paid High Speed Package and where applicable, pick a duration that suits you.

Our Standard package gives you access to social media apps, emails, messaging and internet browsing. Feel like watching a movie? With the paid High Speed package, you’ll have access to all this, plus video streaming on platforms like Netflix and YouTube.

If you’re travelling internationally, we have one connection speed that will allow you to browse, message and stream. You can choose to purchase either a one hour, or full flight pass. 

Our Gogo 2Ku technology means you can access WiFi from take off to landing, across Virgin Australia operated routes^ – including to and from Los Angeles. 

Bad weather or a transition between satellites can affect connectivity, however in most instances this is rectified as the plane travels into clearer airspace.

If you’re experiencing issues connecting, you can always look to the seatback for troubleshoot tips. And if that doesn’t work, help is just a few taps away. If you’re still able to access the In-Flight portal, the Gogo help service is available with 24/7 instant chat support.

^Please note the roll-out does not include, ATRs and Virgin Australia Regional Airlines aircraft.  

On domestic flights our Standard Package is free. On international routes, you’ll need to purchase a package however you’ll have the ability to choose between one hour or a full flight pass. You’ll still have free access to the Virgin Australia website, in case you need to search and book flights, change or check in for an upcoming flight, or browse flight information. 

Well, that’s up to you! Message, browse and scroll. All packages give you access to email, messaging apps and social media platforms. But video streaming is available with the High Speed package only and on international flights.

As a courtesy to others guests onboard, we do not allow voice communication or video conferences.