Consumer Tech

Customers are running into record wait times for customer service, while companies scramble to deal with employee safety and a shortage of people to answer phones.

Weeks into social isolation, the rules for ‘screen time’ have changed.

D.C. gets an 'A' while Wyoming earns an 'F' for following coronavirus stay-at-home advice, based on the locations of tens of millions of phones

Telemedicine apps, invented for rural patients, have a critical new role during the coronavirus: keeping you and doctors at a safe distance.

Our tech columnist tests “hermit tech” ahead of the potential great American coronavirus self-quarantine.

The car is becoming a sentry. A chaperone. And a snitch.

How to take advantage of America's first broad data privacy law, the California Consumer Privacy Act — even if you don't live in California.

We’ve got hands on the new Galaxy S20 and expect to also see a new flip phone at Samsung’s Unpacked event on Tuesday.

Our tech columnist answers reader questions about using Facebook’s new “Off-Facebook Activity” tool, which lets you glimpse how the social media giant tracks you.

The new ’Off-Facebook Activity' tool, available around the world Tuesday, reminds us we’re living in a reality TV program where we forget the cameras are always on. Here are the privacy settings to change right now.

Tech’s biggest annual gathering is winding down. Here are the best, most noteworthy and weirdest products we’ve found.

Privacy-washing is all the rage at this year’s big tech conference in Las Vegas.

There is no such thing as “incognito,” and other lessons from our tech columnist’s year of wrestling data back from corporate America.

This is the decade that computers became the boss of you.

Our privacy experiment found hundreds of sensors and an always-on Internet connection. Driving surveillance is becoming very hard to avoid.