Community Paramedics: Redefining EMS

Michael T. Hilton, MD, MPH

Disclosures

February 07, 2018

Community Paramedic Programs in the United States

Community paramedic programs are now operating in about 20 states.[13] They have been found beneficial in addressing the social determinants of health[14] (Table 1) and domains of healthcare quality (Table 2).[15]

Table 1. Social Determinants of Health[14]

Economic stability
Education
Health and healthcare
Neighborhood and built environment
Social and community context

Table 2. Domains of Healthcare Quality[15]

Safe
Effective
Patient-centered
Timely
Efficient
Equitable

Community paramedic programs in rural areas are designed to address chronic disease management and to fill currents gaps in the healthcare system.[16,17] In British Columbia, Canada, community paramedics in a rural setting provide preventive health measures and health promotion activities.[18] Community paramedic programs have been associated with fewer emergency department admissions, EMS transports,[19] and hospital admissions, as well as improved quality of life and healthcare outcomes in patients with chronic medical conditions.[20,21,22,23,24]

Consumers of community paramedic programs have been satisfied with community paramedicine and say that these programs give them a feeling of empowerment in their healthcare and a greater sense of security and support.[25] Community paramedic programs also increase patient referrals to needed home care services.[19]

From the EMS agency perspective, community paramedic programs may be useful as a way to use light-duty EMS providers.[23] Table 3 lists a sampling of community paramedic programs and their services.

Table 3. Summary of a Selection of Community Paramedic Programs

Program Services Goals Outcomes
CONNECT Community Paramedicine,[26]
Pittsburgh, PA
In-home medication reconciliation
Coordinate medical care plan with primary providers, specialists, and hospitals
Accompany patients to provider visits
Assess for social isolation
Assess for changes in activities of daily living
Coordinate with social service agencies
Navigate patients to social support
Assess housing, utilities, food security, and other social determinants of health needs
Prevent hospital admissions and readmissions
Reduce emergency department visits and 911 calls
Address social determinants of health
Saved $1.8 million in healthcare costs
Reduced COPD patient readmission rates
Reduced emergency department visits and 911 calls for superusers
Provided support for chronic pain patients
Helped veterans receive benefits
Mount Sinai Community Paramedicine,
New York, NY
In-home urgent visits for exacerbations of chronic conditions with in-home treatment
Telemedicine consultation with affiliated program physicians and coordination with primary care providers
Prevent hospital readmissions
Reduce 911 calls and emergency department visits
No data published
Northwell Health Community Paramedicine,[28,29,30]
New York, NY
In-home urgent visits for exacerbations of chronic conditions with in-home treatment
Telemedicine or telephone consultation with affiliated program physicians and coordination with primary care providers
In-home fall risk assessment
Disease management education
Prevent hospital readmissions
Reduce 911 calls and emergency department visits
78% of patients seen by a community paramedic were treated at home; only nine of these were seen in an emergency department within 24 hours
Admission rate for those transported by a community paramedic was higher than for a patient transported by traditional means
90% of those who used the community paramedic service stated they would have used traditional 911 if they didn't have a community paramedic option
Medstar Mobile Healthcare,[31]
Fort Worth, TX
Routine home visits to high utilizers of the emergency department or 911 to provide disease management education and refer to resources
Home visits for patients at risk for 30-day readmission to provide patient and family education and coordinate with primary care provider, coordinate in-home medical care and PCP appointment
Post-ED discharge home visits to facilitate observation avoidance and to coordinate primary care follow-up
Coordinate with home healthcare services
Improve patient outcome
Improve the health of the population
Reduce costs
Reduced ambulance transports by 60% for enrolled patients and 74% for superusers
52% reduction in readmissions for a high-risk readmission cohort
Montgomery County Hospital District Community Paramedicine,[32]
Montgomery County, TX
Comprehensive physical, mental and social home assessment
Develop a care plan
Coordinate care, manage healthcare communication, and refer to support services and resources
Reduce 911 EMS utilization 60% of enrolled patients have shown a reduction in 911 use

COPD = chronic obstructive pulmonary disease; ED = emergency department; EMS = emergency medical services; PCP = primary care physician

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