Customer Feedback
Whether you have a commendation or a complaint, a question or a suggestion, we want to hear from you. Your comments are important to us.
To speak with a representative, Monday-Friday 6 am – 7 pm, Saturday-Sunday 9 am – 5 pm, call 510-891-4777, select option 2. For online help with travel or trip planning, please visit 511.org.
Please Note: Input at this site does not constitute a claim for damages. For information regarding claims for damages, please go to Government Tort Claims.
Select the kind of input you wish to give (form will open below):
- Online Feedback: Comments, Complaints and Commendations.
- Bus Shelter: Report a dirty bus shelter.
- Lost and Found:: Report an item left on an AC Transit vehicle
- Group Travel: School field trips or group outings. Please call our Customer Service Center if you need help planning your trip.
Fields marked with * are required.
(See our Privacy Policy for more information).
To follow up with us on this matter, please call Customer Relations at 510-891-4777, and select option 2.
Representatives are available Monday through Friday, 6 am to 7 pm, and Saturday and Sunday 9 am to 5 pm.
Bus Shelters:
Report maintenance, repair or safety issues at bus shelters: Call Clear Channel toll free 24/7:
1-888-ADSHEL1 (237-4351)