McKinsey’s online application FAQs

Please scan through the following questions that are most commonly asked about our application. If you do not see an answer to your question, please click here to email our application support team, or contact your recruiter.

What should I prepare before I submit my application?

Depending on the role to which you are applying, you will be asked a variety of questions. Topics may include:

Your preferred office location or practice within McKinsey – locations/practices for each role will be indicated in the job description and those options reflected in the application
Your education history, including examination scores for tests you may have taken (e.g., SAT, GRE, TOEFL, etc.)
Your work history

Please also be prepared to upload one or more of the following documents (dependent on the role) and make sure none are password protected:

Your resume/CV (required) in PDF or Word (.doc, .docx) format
Other attachments such as your educational transcripts, optional cover letter, etc.
If you are applying via a mobile device, there are platform limitations and you must have your documents in either Google Drive or Dropbox to access them

How can I find my draft or submitted application/s?

To retrieve your draft application, go to our candidate portal and log in with your user name and password.

Under “Manage my applications” in your dashboard, you will see your submitted and draft applications.

How can I reset my password?

To reset your password, go to the log-in page for your dashboard and select “Forgot your password or username?” and follow the instructions.

I can’t log in to my account because it says there is an existing account with my email address.

Please clear the cache and cookies of your browser, and make sure that you are using the latest version of either Chrome or Firefox. Create a new account using a different email address and submit a new application by searching for the job on this page: www.mckinsey.com/careers/search-jobs.

Once this is complete, email our application support team with the following details:

Email address used to request password reset
Email address used to create new account
The email address you prefer to retain for your account login

Our team will merge your records on your behalf. If you are concerned about registering with a non-school account, please be assured your email address will not impact your application.

For more information about how to clear cache and cookies, please visit Google support.

What browser should I use for the online application?

We recommend that you use the latest version of Google Chrome or Mozilla Firefox, but the application should be accessible in most browsers and on most mobile devices.

I cannot find my school in the drop down list.

If you cannot find your school, please enter “Other (Country of your school)” and manually type in the name of your school in the text box. For example, if you went to the College of Charleston in South Carolina, you would select Other United States, then fill in your school (i.e. College of Charleston) in the text box.

I’m a PhD post doc candidate, or a medical resident – I’m not sure how to indicate this in the application.

Please enter your post doc or residency in the education section by selecting the relevant drop down option; do not enter this as work experience.

I don’t remember my test scores (GRE, SAT, GMAT).

Please indicate “I have not taken any of these tests” to proceed with your application.

My school does not provide numerical scores.

Please select “My school provides non-numerical results.” You may then indicate your non-numerical grade in the comments. If a comment field does not pop up, please proceed with the rest of your application.

I do not have an official copy of my transcript yet.

You can submit a scanned copy of your unofficial transcript or you can make an unofficial copy of your transcript in pdf format (print as PDF - save and attach), or in Word format.

Do I have to create a new account for each application?

No, once you create an account you should use your existing username name and password each time you visit McKinsey.com. Your username is your email address. If you forgot your password, you can reset it on the first page of the application, or on the registration form for your dashboard.

Can I attach an updated resume after I’ve completed an application?

No, once an application is submitted, you can no longer edit it. If you’d like to update your attachment, please contact your recruiter or click here to email our online application support team.

When applying for roles within Austria and Germany, in what language should my attachments be written?

We accept attachments in both English or German. Please submit only one version in your application.

What if my office/practice preferences change?

If you have already submitted your application, please contact your recruiter or click here to email our online application support team and we will make the change for you.

Who do I contact if I have issues with my online application?

Click here to email our online application support team. You can also reach out to your recruiter directly.

Where can I find answers to questions not related to the online application?

Click here for additional FAQs not related to the online application process.

I’m stuck on the application and not able to proceed. (Error message says ‘I’m required to attach files but I have already done this’ OR I receive a pop up that tells me to fill in all fields are already completed.)

When complete, email our application support team with the following details:

Email address used to request password reset
Email address used to create new account
The email address you prefer to retain for your account login